This article has an interesting peek into life at the Microsoft Security Response Center:

http://redmondmag.com/features/article.asp?EditorialsID=616

"I'm at the shop and over the radio I hear: 'The Internet was taken down today by a worm affecting SQL Server,'" recalls Toulouse. "That was the first I heard of it."

A few moments later, Toulouse was racing toward Redmond, the interior of his Jeep still torn open from the half-finished installation.