Microsoft Dynamics AX Technical Support Blog

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  • Blog Post: Synchronizing AX to Outlook Cannot edit a record in Activities (smmActivites) An update conflict occured

    We recently came across a problem with Outlook synchronization with the AX2009 client. The problem was that sometimes when a user synchronized it failed with the error message: "Cannot edit a record in Activities (smmActivites). An update conflict occured due to another user process deleting the record...
  • Blog Post: Setting marked Alerts to Read (or Unread) the “Unread” column doesn't get updated properly

    Recently we recieved an issue where a user managing his Alerts in AX 2012 found, setting a selection of Alerts to "Read" failed to update the UI of the Alert notifications screen properly. How found: The user clicked the Alert Bell on the AX Client's status bar to open Alert Notification form. In...
  • Blog Post: Opening AX client opens two external internet explorer windows

    Recently I came across a strange issue, which is that when opening the AX client it opens 2 external IE Windows with the user's rolecenter page, instead of just the one embedded within the client. After a bit of investigation we found that this is because the URL for the EP site has been entered in...
  • Blog Post: What to do if you have a crash

    This post is designed to give a simple set of steps to follow if you ever have a crash situation and you're not sure how to troubleshoot it. To identify the cause of a crash the most important piece of evidence or log is a memory dump file - you need to set something up before the crash to collect...
  • Blog Post: Using AXC file for AX client.

    If you are editing an AX 4.0/2009 configuration file (.axc) and adding new configuration values at the end of the file, please ensure to enter a new line (CR+LF), so that the last line entered can be read when it is being used. Text on the last line ending without a carriage return is ignored. ...
  • Blog Post: Users don't want to delete their usage data - but you've redeveloped the form - the solution

    The issue we're talking about here is this: There is an AX form which users make their own personalisations to, moving some of the fields around, or perhaps adding other fields (via the right click->setup functions). Then I need to redevelop this form a bit - a couple of new fields are added...
  • Blog Post: Running AX 2009 Client raises error: "An invalid directory structure for Microsoft Dynamics AX was detected"

    We came across an issue recently where the Microsoft Dynamics AX 2009 Client was installed via a windows batch file to automate the installation. You can perform a "silent" install to mass deploy the client. However after deployment when the client is run from the desktop systems we got a pop window...
  • Blog Post: Can I install just the kernel part of a rollup

    Yes you can. It is perfectly acceptable (and supported) to install just the kernel part of a rollup, so you can for example have your application version on 5.0.1000.52 (original SP1) or perhaps 5.0.1500.2985 (rollup 5) and have the kernel version on anything above 5.0.1000.52, such as 5.0.1500.3761...
  • Blog Post: AX 4.0 SecurityProfiler Tool

    Attached to this post is a sample xpo file, the SecurityProfiler tool, that is compatible with Microsoft Dynamics AX 4.0 and provides similar functionality as the AX 2009 version as detailed here: http://blogs.msdn.com/b/emeadaxsupport/archive/2010/05/25/ax-2009-securityprofiler-tool.aspx The attached...
  • Blog Post: You get a Script Error when viewing Role Centers (deployed on SharePoint 2010) in a Microsoft Dynamics AX 2009 Client

    Consider the following scenario: - You have successfully deployed Microsoft Dynamics AX 2009 Role Centers and Enterprise Portal on a server running SharePoint 2010 - Your AX 2009 Application build is as per the SharePoint 2010 compatibility hotfix KB2278963 (5.0.1500.3191) or you have Hotfix Rollup...
  • Blog Post: AX 2009 Hotfix installation fails with Error 1303 - The installation has insufficient privileges to access this directory

    We ran across an issue recently where we were installing Microsoft Dynamics AX 2009 SP1 Hotfix Rollup 3 (Just the Kernel components) on Windows Server 2003 R2 SP2 system, and the installation failed with the message " Error during the installation of components " directing us to the Components32_Log...
  • Blog Post: Office Applications don’t show up embedded in the Dynamics AX Document Handling form

    When you are using the Document Handling feature in the Microsoft Dynamics AX Client, you might have noticed the Show file checkbox at the top of the form. When this check box is checked the selected element (document) from the grid will be displayed directly below the grid, embedded into the Dynamics...
  • Blog Post: Solving various issues when using Export to Excel feature in Chart of Accounts Form (Microsoft Dynamics AX 2009)

    We came across a series of issues sometime back with regards to using the Export to Excel feature where we are using Microsoft Dynamics AX 2009 client and Microsoft Excel 2007: A user is in the "chart of accounts" form. They click on the "transactions" button and the transactions form opens up. Now...
  • Blog Post: How to hide the Navigation Pane in AX 2009

    Recently we got the requirement to hide the Navigation Pane in AX. It turned out that this is quite easy to achieve by using the following code: xInfo info; ; info = new xInfo(); info.navPane().navPaneVisible(false); --author: Amitha Madathil Pottayil --editor: Daniel...
  • Blog Post: AX2009 SecurityProfiler Tool

    UPDATE: This tool has been updated to support list pages (e.g. Sales Table List Page, Customers List Page) that use queries as their datasource (22/June/2010) UPDATE: This tool has been updated to use the language from Infolog, and the sort order on the report has been changed to descent on the ProfileId...
  • Blog Post: Long running process switches from one company to another company

    Recently we have seen some cases where during a long running process in AX (for example data import/export, company duplication or create absence journals) the process appears to switch companies, so the process begins running in company A but after a point it continues running in company B, this could...
  • Blog Post: Starting Dynamics AX 2009 is launching Windows Installer for Microsoft Axapta 3.0

    I recently got involved into an issue where launching the Dynamics AX 2009 Client causes the Windows Installer to start and requesting a Microsoft Axapta 3.0 installation source. Actually Microsoft Axapta 3.0 was installed on the system before but it got uninstalled when Dynamics AX 2009 was installed...
  • Blog Post: Identical AX 2009 AUC File Created For Multiple AX Installations

    We came across an issue recently where we had the same GUID for two different AX installations running on the same server and therefore only one AUC file existed for both installations instead of two separate ones for use by the AX Client. This caused various anomalies when the client was used to access...
  • Blog Post: Error in compiling datetime2str()

    Lately we run into following problem. Doing different action in Dynamics AX client we got Dynamics AX 2009 Debugger pop up and following error: Error executing code: Wrong argument type for function. The problem was caused that application and Client was running on different build version. Client was...
  • Blog Post: How to run a form modal

    We wanted to ensure that when using a particular form in AX2009 client no other forms/reports are accessible until the form is closed. For this we need to make the form a modal form. We have an example of this in the standard application which can be copied, look at: Classes\SysModalFormDisableAllWkspcs...
  • Blog Post: The Dynamics AX Client sometimes terminates when displaying certain HTML pages in a Web browser control

    In Dynamics AX 2009 several Forms exists that have a Web browser control to display either dynamically created HTML content or show certain web pages based on the context of a selected record in a Grid. The Web browser control enriches the user experience this way. However sometimes it might happen...
  • Blog Post: How does the Export to Excel feature work under the hood?

    One of the nice features of Dynamics AX 2009 is the Export to Excel that is available throughout the product and allows to content of a Grid to be exported to Microsoft Office Excel for further analysis. Sometimes however the feature does not work as expected. So for example Microsoft Office Excel is...
  • Blog Post: License issue when customizing Gantt controls

    When using Gantt charts from any module it works fine, but when trying to edit it from the AOT the following error occurs: (e.g. when opening AOT/Forms/SmaDispatchBoard/Designs/Design/ and right click/edit) The licensing has failed! Please contact Netronic Software GmbH... The reason for this is...
  • Blog Post: How to open an AX form from your own help

    In the standard AX on-line help you can link to a form in AX (open the form). E.g. Accounts receivable > Setup > Customer groups > F1 > Terms of payment link. When you click on the link, the Terms of payment form will open. The following is needed if you would like to use this functionality...
  • Blog Post: The Query criteria for Shipment templates cannot be reset

    If you are setting up a Shipment template in Dynamics AX 2009 by going to Inventory Management | Setup | Distribution | Shipment templates and define a Criteria ( by clicking at the Criteria button) you might notice later that the Query criteria cannot be reset . When you click at the Reset button in...
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