Microsoft Dynamics AX Technical Support Blog
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Microsoft Dynamics AX Technical Support Blog
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Microsoft Dynamics AX 2012: Install multiple instances of Reporting Services extensions on the same machine
With Microsoft Dynamics AX 2009 we do not support the setup where we have several instances of SQL Reporting Services on the same box connecting to different AOS. The reporting extensions always made connection to AOS mentioned in current configuration taken from Dynamics AX 2009 Configuration Utility...
22 Sep 2011
Installation of Microsoft Dynamics AX 2009 or 2012 client may fail on a Microsoft Windows 7 x64 (64-bit operating system)
Recently we come over some issues regarding the installation of the Microsoft Dynamics AX 2009 and 2012 Client on Microsoft Windows 7 x64 (64-bit operating system). Retrieving the AXsetup logs we found there was a “component32.log” generated and not the expected “component64.log”...
20 Sep 2011
How can I slipstream Cumulative Updates for AX 2012 as part of a new installation
We recently had a request to know if the recently released Cumulative Update 1 (CU-1) can be "slipstreamed" as part of new installation of Microsoft Dynamics AX 2012 (AX2012). So traditionally, in previous years if you wanted to build a new set of AX servers running the latest Hotfix Rollup Update (RU...
22 Aug 2011
Cannot create Enterprise portal site with SharePoint 2010. Client found response content type of 'text/html; charset=utf-8', but expected 'text/xml'
Recently I have seen this issue when trying to create an Enterprise Portal site with SharePoint 2010. The setup failed when creating an EP site via the AX setup and when creating a new site collection via SharePoint central admin onto a newly created web application. The important part of the setup log...
15 Aug 2011
Running AX 2009 Client raises error: "An invalid directory structure for Microsoft Dynamics AX was detected"
We came across an issue recently where the Microsoft Dynamics AX 2009 Client was installed via a windows batch file to automate the installation. You can perform a "silent" install to mass deploy the client. However after deployment when the client is run from the desktop systems we got a pop window...
31 Mar 2011
Can I install just the kernel part of a rollup
Yes you can. It is perfectly acceptable (and supported) to install just the kernel part of a rollup, so you can for example have your application version on 5.0.1000.52 (original SP1) or perhaps 5.0.1500.2985 (rollup 5) and have the kernel version on anything above 5.0.1000.52, such as 5.0.1500.3761...
22 Feb 2011
Unable to deploy AX 2009 Enterprise Portal on SharePoint 2010 even after patching setup files with hotfix 2278963
We came across an issue recently where weren't able to detect SharePoint 2010 installed on the system in order to deploy Microsoft Dynamics AX 2009 - Role Centers and Enterprise Portal (EP): - SharePoint Server 2010 was successfully installed on a system running Windows Server 2008 R2 Standard edition...
7 Dec 2010
Reporting Extensions Installation Fails to install on SQL 2008 Reporting services after applying 959494 and 957312
We run into this problem on environment when we uninstalled SQL 2005 Reporting services and installed SQL 2008 Reporting services instead. As needed I have applied one of hotfixes 959494 or 957312 and I wanted to install Dynamics AX reporting services according to Dynamics AX Installation Guide ....
6 Dec 2010
AX 2009 Hotfix installation fails with Error 1303 - The installation has insufficient privileges to access this directory
We ran across an issue recently where we were installing Microsoft Dynamics AX 2009 SP1 Hotfix Rollup 3 (Just the Kernel components) on Windows Server 2003 R2 SP2 system, and the installation failed with the message " Error during the installation of components " directing us to the Components32_Log...
29 Oct 2010
Error "Cannot access a disposed object" when deploying AX 2009 Enterprise Portal on a SharePoint 2010 server
After following through suggestions on deploying Microsoft Dynamics AX 2009 Role Centers and Enterprise portal (RC+EP) as given here , we ran across another issue when deploying the RC+EP extensions. We get the following error in the DynamicsSetupLog.txt file: Entering function ConfigureVirtualServerWithNewApplicationPool...
1 Oct 2010
Resolving some issues you may experience when creating an AX 2009 Role Center and Enterprise Portal Site using SharePoint Server/Foundation 2010 after installing Microsoft Dynamics AX 2009 SP1 hotfix 2278963
You may have seen the announcement of release of hotfix KB2278963 adding support for SharePoint 2010 ( http://blogs.technet.com/b/dynamicsaxse/archive/2010/08/12/new-compatibility-testing-result-august-2010.aspx ) and have requested the fix from Microsoft support. You have successfully deployed SharePoint...
16 Sep 2010
How does the Dynamics AX Setup detect existing AOS Instances?
The Dynamics AX Setup process involves several components. There is the Setup.exe , the AxSetup.exe and several MSI files (which are Windows Installer Packages ). The Setup.exe that is launched usually from the Dynamics AX DVD is extracting the AxSetup.exe to the local Temp folder and executes it. The...
6 Jul 2010
Some charts in the Role Center show a wrong axis scale 0-0-0-1-1-1
We recently came across an issue, that if you are using Microsoft SQL Server 2008 Reporting Services some charts in the Microsoft Dynamics AX 2009 Role Center have incorrect axis scale values on the Y-Axis. Instead of values from e. g. 0 to 1000 you only see 0-0-0-1-1-1 . For example the following...
26 May 2010
HTTP 401 Error when trying to deploy/create an Enterprise Portal site on a load balanced farm using a hardware load balancer
We came across an issue where two WSS 3.0 servers were setup in a sharepoint farm (Contoso01 & Contoso02) and a load balanced web site/clustered web site was created ( http://contoso/ ) successfully (uses a host header). They were using a hardware load balancer and not using Windows Network Load...
5 May 2010
The installation of the Dynamics AX 2009 AOS can fail with the Internal Error 2769
We recently saw more and more users running into the situation that the installation of the Dynamics AX 2009 Application Object Server is failing. The log file that is created during the installation showed the following information: MSI (s) (FC:9C) [18:26:21:017]: Leaked MSIHANDLE (6) of type 790531...
16 Mar 2010
Error “Thread was being aborted” when deploying reporting extensions
Some time ago we run into problem which did not let us deploy reporting extensions to SQL Reporting Services. Just after building libraries we got the error: [ThreadAbortException]: Thread was being aborted. at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously...
5 Feb 2010
Starting Dynamics AX 2009 is launching Windows Installer for Microsoft Axapta 3.0
I recently got involved into an issue where launching the Dynamics AX 2009 Client causes the Windows Installer to start and requesting a Microsoft Axapta 3.0 installation source. Actually Microsoft Axapta 3.0 was installed on the system before but it got uninstalled when Dynamics AX 2009 was installed...
26 Jan 2010
Identical AX 2009 AUC File Created For Multiple AX Installations
We came across an issue recently where we had the same GUID for two different AX installations running on the same server and therefore only one AUC file existed for both installations instead of two separate ones for use by the AX Client. This caused various anomalies when the client was used to access...
24 Jan 2010
How to install AX 4.0 Reporting Role with SSRS 2008
Some time ago we got question how to install AX 4.0 Reporting Role with SQL Server 2008. As every time when you are trying to install Reporting Services extension from AX 4.0 installation wizard, partner has got error: "SQL Server Reporting Services must be installed before a Microsoft Dynamics...
22 Jan 2010
Warning when loading license file - License value for ID 2024 has not been created (or License value for ID 2025 has not been created)
The name of the module is Dynamics Client for Office. When you load your AX license file in Microsoft Dynamics AX 4.0 or 2009 and you have bought the module "Dynamics Client for Office" by either licensing for Windows Sharepoint services(2024) or Microsoft Office Sharepoint Server(2025), you get the...
11 Jan 2010
AX 2009 Setup fails to install IIS Components on Windows Server 2008 R2
This issue only affects users of Windows Server 2008 R2. One of the pre-reqs for installing Role Centers and Enterprise Portal and/or Reporting Extensions or Workflows is that you must have IIS installed locally on the server. If this is not installed and/or is partially installed with some required...
11 Jan 2010
Overview of Dynamics AX build numbers
Please follow this link to see the updated version build list on our new global Blog: Overview of AX build numbers This post does now only list AX 4.0 and previous versions. Dynamics AX 4.0 Version Kernel build Application build Comments Dynamics AX 4.0 RTM 4...
1 Jul 2009
Dynamics AX 2009 Enterprise Portal requires Analysis Management Objects (AMO) for SQL Server
I was recently installing a new Dynamics AX 2009 environment where I was having Enterprise Portal installed on a separate machine. When running the Dynamics AX Setup for the Enterprise Portal and Role Center role the installation completed with warnings. The DynamicsSetup.txt contained the following...
28 Apr 2009
How to install Microsoft Dynamics AX 2009 Role Centers and Enterprise Portal Successfully on your first attempt
Some of us have had install issues when it comes to installing Role Centers and Enterprise Portal (EP). The following is by no means a complete magic bullet but hopefully will get you through majority of the installation issues that we have come across. It is a collection steps to overcome some known...
12 Mar 2009
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