EMEA Dynamics CRM Support

With the release of CRM 2011 Update Rollup 13 installation on Windows Server 2012 is now supported . There are a few prerequisites that are different to 2008R2 so the information below should enable you to have an error free setup. In Windows Server 2012...

Scenario: 1. Export the records from a view or the results from an advanced find query using the option to “Make this data available for re-importing by including required column headings”. 2. When opening the generated XML file, the following error pops...

Under some circumstances you might see incorrectly looking money values in charts. Example: your organization has custom currencies and records using those. Additionally, your Personal Options define a custom currency as Default Currency for your user...

Symptom CRM toolbar is not visible even after configuration is completed. Below is error message that we got from diagnostic tool. Microsoft.Crm.Outlook.Diagnostics.WarningDiagnosticCheckException: You recently used a different Outlook profile than the...

In our continued drive to improve your support experience, Microsoft Customer Services and Support has been building powerful automated diagnostic capabilities. Our diagnostic ecosystem directly impacts Self-Help, Proactive, and Assisted Support; working...

Dynamics CRM 2011 is based on the .NET framework, so if the framework is broken it could affect CRM. Here is a link to the .NET repair tool: http://www.microsoft.com/en-us/download/details.aspx?id=30135 Best Regards Dynamics CRM Team

Issue: You cannot view Sales Entities within the organization – following error message is displayed: “An error occurred. Please wait a few moments and try again. If the problem persists, contact a system administrator”. Cause: Privilege (Principal user...

If you are using the event.returnValue function in a custom script, after upgrading to UR12, this method could throw a script error. Cause: From the article http://msdn.microsoft.com/en-us/library/hh771584.aspx Update Rollup 12 and the December 2012 Service...

Reply or Forward of a closed (or tracked) CRM email could lead to duplicate email activities if the following is true: CRM Server time is not in sync with client times, e.g. server time is a couple of minutes ahead of the client times. In this case the...

The Web garden feature is not recommended with Microsoft Dynamics CRM 2011 as there are known issues - one of which is described below: Create new picklist value and new field on a form. RESULT: When viewing the new elements on the form, they are gone...

Here a Microsoft SQL Server issue that disturbs CRM as well: Large Sizes for reserved size and data size (of sp_spaceused) are reported in SQL for SQL table AsyncOperationBase. This would mean that row sizes of tables are massive. It could lead to massive...

Issue: When users attempted to access CRM 2011 via the external facing URL, the application was throwing a windows authentication prompt. Multiple attempts were made to authenticate by manually typing in the password , however it was failing with a 401...

When installing an MUI Update Rollup for an enabled language, you might realize that the MUI version wont be updated immediately. You can see this in UI beneath Settings, Administration, Languages or in SQL table OrganizationLanguagePack (database MSCRM_CONFIG...

In Dynamics CRM 2011, sometimes we need to export data to an Excel file as Dynamic Pivot Table. After you export data to Excel 2010 as Dynamic Pivot Table you may have not been able to choose “Data Filters” in the Excel Worksheet – option was greyed out...

Within support we have seen the following problem several times. If a CRM4 database is upgraded to CRM2011 in some rare cases it is possible that on the Contact entity the emailaddress1 Field Format is changed from “email” to “text”.     The...

If you experience Outlook crashes with the CRM Client for Outlook installed and using Internet Explorer 9, please perform the following steps:   Update the Dynamics CRM for Outlook Client to Update Rollup 11 from here Disable the Microsoft Outlook...

If rule deployment wizard fails to create rules and the amount of users that need this rule activated is very big, there is a workaround possible to achieve this: Create a new view in CRM 2011 to display at least "Primary E-Mail" and "Incoming...

To compare two users in a domain there are several settings that can affect how they function. If you have a working user and a failing user it is sometimes useful to compare some of these settings. Active Directory To extract all the information about...

In CRM 4.0, after a user sends out an email and the recipient replies to the email, the incoming email is tracked to CRM and the tracking token is shown in subject line. However the tracking token value is missing from Emailbase table in SQL for the replied...

Within a project where we needed to import some old data (e.g. some excel files from a third party system) we received an error during import. We tried to upload the file using the Data Import Wizard. During the import the following error occurred.  ...

After upgraded from CRM 4.0 to CRM 2011, some users experience the issue when they developed the managed solution from development organization and want to import it to production environment. When imported, everything seems to be working fine as the...

Situation You attempt to update an existing SQL based SRS report within Dynamics CRM 2011 via the following method: Within the reports list, find your report record, select, then click Edit. You click the Browse button at the end of the File Location...

After upgrading from Dynamics CRM 4.0 to CRM 2011, some users experience the issue when they developed the managed solution from development organization and want to import it to production environment. When imported, everything seems to be working fine...

When you import historical data in Dynamics CRM 2011, you may want to override property information like Created By, Created On, Modified By, Modified On associated to the record. In CRM 2011, this seems possible because CRM has provided an easy way to...

This blog will show you how to have scroll bars for the customized tab. The Initial design for an example is below:   Insert a two column tab in a form Add a section to each column Format each section to have 4 columns Add fields to the columns Save...