If you have already opened a CRM support ticket you will know that we in support will probably ask for the “Troubleshooting file for Support”. This article should help to provide you all the information that is needed to create all relevant “troubleshooting...

If you have already opened a CRM support ticket you will know that we in support will probably ask for the CRM Platform traces. This article should help to provide you all the information that is needed to create a proper Platform trace.   CRM Server...

As we receive several requests “how to speed up” the CRM web site access the following should help.   “HTTP Keep-Alive” allows Web browsers to reuse the same TCP connection to make multiple requests to a Web server such as Internet Information Server...

Within support we have seen the following problem several times. After installing Update Rollup 7, you might experience an error when synchronizing your CRM client with CRM server. A generic error is raised: "A SQL Server error occurred. Try this...

  We received some information from our IIS colleagues that the above mentioned hotfix KB 973917 which is part of the security update for December will break your IIS 6.0 functionality. This affects web-based products such as CRM, SharePoint, …  ...

  In this article I want to present a way to generate an overview of the health status of the indexes in your CRM database. The following  script can be used to retrieve the fragmentation ratio of each index in the CRM database.  Additionally...