Issue:

You cannot view Sales Entities within the organization – following error message is displayed:

“An error occurred. Please wait a few moments and try again. If the problem persists, contact a system administrator”.

Cause:

Privilege (Principal user (Id=2a73fc21-ed42-e211-b205-984be16d8e52, type=8) is missing prvReadmsdyn_wallsavedqueryusersettings privilege (Id=32200693-74cf-47a0-acc7-4f6f8549907a), ErrorCode: -2147220960); MessageProcessor fail to process message 'RetrieveMultiple' for 'msdyn_wallsavedqueryusersettings'.

Resolution:

According to the following article: http://msdn.microsoft.com/en-us/library/hh547441.aspx

Custom Entities Tab

The following table lists the privileges shown in the security role editor custom entities tab. Note that there will be one row added for each custom entity.

Entity

Privilege documentation

Create

Read

Write

Filter*

msdyn_wallsavedqueryusersettings (Wall View) Entity Privileges

prvCreatemsdyn_wallsavedqueryusersettings

prvReadmsdyn_ wallsavedqueryusersettings

prvWritemsdyn_ wallsavedqueryusersettings

*Appears if the Activity Feeds solution is installed. This solution is always installed for Microsoft Dynamics CRM Online.

 

To enable these privileges in CRM 2011, check the following steps:

Go to Settings --> Administration --> Security Roles --> the customer's Sales customized role (i.e. Sales Manager, Sales etc.)

Go to Customer Entities tab --> grant User or Organization (green bullet) access --> Under Read column select Filter and Wall View

Save & Close

For more information on Security Models, please visit: http://msdn.microsoft.com/en-us/library/gg309524.aspx

 

Best Regards

Dynamics CRM Team