Uninstall Outlook Client manual

1. Uninstall all CRM and SQL Server (if exist) components from Add or Remove Programs.

2. Delete following folders:

Note: Run the Windows Explorer as Administrator. If it says any files are in use and does not let you delete the folder, click Start > Run, type services.msc and click OK. Stop any SQL services that are running, and then delete the folder.

• C:\Program Files\Microsoft Dynamics CRM

• C:\Program Files\Microsoft SQL Server

• C:\Program Files\Microsoft SQL Server Compact Edition

• %Appdata%\Local\Microsoft\MSCRM

• %Appdata%\Roaming\Microsoft\MSCRM

3. Click Start > Run, type regedit , and then click OK.

Important: Make sure to take a backup of your registry before applying any changes.

4. Delete all of these keys that still exist:

• HKEY_CURRENT_USER\Software\Microsoft\Microsoft Dynamics CRM 2011 for Microsoft Office Outlook

• HKEY_CURRENT_USER\Software\Microsoft\MSCRM

• HKEY_CURRENT_USER\Software\Microsoft\MSCRMClient

• HKEY_CURRENT_USER\Software\Microsoft\MSCRMMsgStore

• HKEY_CURRENT_USER\Software\Microsoft\MSCRMIntegration

• HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\crmaddin.RibbonAddin

• HKEY_LOCAL_MACHINE\Software\Microsoft\MSCRM

• HKEY_LOCAL_MACHINE\Software\Microsoft\MSCRMClient

• HKEY_LOCAL_MACHINE \Software\Microsoft\MSCRMIntegration

• HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook\Addins\crmaddin.Addin

5. Use the Program Install and Uninstall troubleshooter to remove any residues

http://support.microsoft.com/mats/Program_Install_and_Uninstall

Remove both of these entries:

• (All Users) Microsoft Dynamics CRM 2011 English (United States) Language Pack

• (All Users) Microsoft Dynamics CRM 2011 for Microsoft Office Outlook

6. Restart the computer.

7. Download and reinstall Microsoft Dynamics CRM 2011 for Office Outlook

http://www.microsoft.com/en-us/download/details.aspx?id=27821

Please also see

http://msdn.microsoft.com/en-us/library/dd979418(v=crm.6).aspx

Best Regards

Dynamics CRM Team