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  • Blog Post: CRM 2011 On-Premise latency tool

    Within CRM 2011 Update Rollup 4 a new diagnostics page is now available. This tool will help you identify and compare the user experiences across your branch offices in regards to the CRM Server. The tool is available upon the installation of the "CRM Server Update Rollup 4" via the below URL...
  • Blog Post: CRM Connectors Feature Pack 6 & CRM Online Security Features Released

    The Connector for Microsoft Dynamics Team is pleased to announce the release of Feature Pack 6 of Connector for Microsoft Dynamics. This release ensures that your Microsoft Dynamics AX 2012 deployment will have the choice to integrate with Microsoft Dynamics CRM 4 or Microsoft Dynamics CRM 2011 in either...
  • Blog Post: How to decode the communication between the CRM 2011 server and the CRM 2011 client

    The communication between the CRM 2011 outlook Addin and the CRM 2011 Web services is implemented via WCF ( Windows Communication Foundation ) that ensures that the payload between Server and Client is encrypted (means only the data, not the SOAP envelope) by default. The encryption is handled by WCF...
  • Blog Post: Microsoft Dynamics CRM 2011 for Microsoft Office Outlook Compatibility with Citrix XenApp 6

    We are pleased to announce the release of the white paper, Microsoft Dynamics CRM for Microsoft Office Outlook Compatibility with Citrix XenApp 6, which is available for download from the Microsoft Download Center. The download URL is the following:  http://www.microsoft.com/download/en/details...
  • Blog Post: CRM 2011 Server installation issue - "The instance name must be the same as computer name"

    When installing the CRM 2011 server component, you might face an error during the environment diagnostic check, regarding the SQL Server Reporting Services. You might face the blow error message: "The instance name must be the same as computer name." The environment diagnostic check (that is...
  • Blog Post: Microsoft CRM 2011 Update Rollup overview

    Microsoft Dynamics CRM Server 2011 http://www.microsoft.com/download/en/details.aspx?id=27822 Update Rollup 1  - http://support.microsoft.com/kb/2466084 Update Rollup 2  - http://support.microsoft.com/kb/2466086 Update Rollup 3  - http://support.microsoft.com/kb/2547347 Update Rollup 4 ...
  • Blog Post: CRM 2011 supports usage of voting e-mails within CRM Outlook client

    CRM 2011 introduces a new feature that allows tracking voting e-mails when CRM Outlook client is installed.   Previous CRM versions did not support the functionality to include the voting button when sending an e-mail message using the Microsoft CRM E-Mail button on the CRM Outlook client. In CRM...
  • Blog Post: CRM Deletion Service in CRM 4.0 and CRM 2011

    Deletion service under CRM 4.0 All deleted records or entities under CRM 4.0 will not be directly deleted. Instead CRM will mark the objects in first step as “marked for deletion”.  As a result, the marked objects could no longer be accessed by the web application or through SDK web service calls...
  • Blog Post: CRM 2011 Online latency tool

    If you are running CRM 2011 Online we might ask you to provide us some additional information regarding our environment. This tool improves our capabilities for gathering data. It is located at the same relative path off of every organization: https:// OrgURL /tools/diagnostics/diag.aspx OrgURL = The...
  • Blog Post: CRM 2011 – New tool: CrmDiagTool 2011

    The very useful CRM 4 tool "CrmDiagTool" has been updated. You can find some information about the tool here . The tool is manly used to enable/disable tracing (which you can do without restarting the IIS server). It can also zip up the trace files. You can download the tool from here The features...
  • Blog Post: You might experience an issue when you try to install the CRM 2011 sample data

    Within support we have seen several times that some customers experienced an issue when they tried to install the CRM 2011 sample data. Assume the following scenario • English CRM 2011 installed • Complete call stack is English • Only system settings are German (Formats)   Now goto Settings –>...
  • Blog Post: WER and CRM

    WER (Windows Error Reporting) is a out-of-the-box facility available on all currently supported Microsoft operating systems that allows collecting, preparing and sending post-mortem data to Microsoft when applications terminate unexpectedly (aka crash) or stop responding (aka hang). If the user decides...
  • Blog Post: Unable to install or uninstall Sample Data in CRM 2011 Online

    Summary When trying to delete Sample Data in CRM 2011 Online, this might fail with error message ("Settings" -> “System” -> "Data Management" -> "Sample Data" -> "Remove Sample Data"). There are two possible error messages: Error Message 1 : “Business Process Error...
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