To start the new year, my boss gave an all-hands speech to a large group of developers about being an engineer. He equated being an engineer with taking responsibility for quality and using methods that ensure high quality at checkin ( Nailing the nominals...

I was talking with a friend from another Microsoft division. He complained about gridlock on his team because “no one can make a decision.” He lamented, “We discuss issues and come to some conclusions, but rarely get a resolution that...

Tension fills the conference room a few weeks before the Client release. The Client team wasn’t told that the Database team had added a parameter to the AddClient API. The Client broke spectacularly—the latest in a series of miscommunication...

It breaks my heart and sickens my stomach to witness the tremendous productivity and quality gains of Lean Software Development practices at Microsoft: feature crews in Office, scrum teams in Xbox, and improvement teams in SQLServer, to name a few. These...

If you had to choose between hiring an outstanding candidate with only related domain knowledge and a solid candidate with specific domain knowledge, who would you select? At Microsoft, we generally select the outstanding candidate, figuring a talented...

There is one service design flaw that engineers repeat day after day, month after month, year after year. Scalability? Nope, though it’s popular. Security? Happens, but not that frequently. Serviceability? Getting warmer. Give up? Don’t care...

Few Microsoft engineers change positions between mid-May and mid-August—they don’t want a role change to adversely impact their annual performance ratings, which lock around mid-August. Of course, managers shouldn’t allow position changes...

It’s calibration time at Microsoft. Time for managers to rank everyone in your peer group (same discipline, same career stage, same division) into five (and a half) ranges: the top 20 percent (and top 5 percent), the near top 20 percent, the middle...

Not every bug is the same. A bug that frequently freezes an app gets more attention than an extra line of green pixels in a border. An embarrassing typo in a prominent feature is more urgent to fix than an inappropriate exception thrown by a misused API...

I love Microsoft®. We’ve been together happily for many years. If you’ve been in a healthy long-term relationship, then you know what this means—there are things about Microsoft that make me curse, stomp, and spit. I’ve learned...

What’s worse—a flawed decision or no decision? That’s easy. Decisions keep a business moving. An imperfect decision might move your business slightly in the wrong direction, but at least it will be moving. Make a few adjustments, and...

“Can I talk to you about Bozo? He gets on people’s nerves. His communication style causes trouble. He’s bringing the whole team down. He’s a freaking clown.” If you’re a manager, you’ve probably heard this before...

Nothing infuriates me more than wasted time and wasted effort. I’m not talking about training, reorgs, moves, morale events, or vacations. Those at least have the potential to be valuable in your life. I’m talking about build time, integration...

Want to create a noxious gas? Combine ambitious yet clueless engineers, a flat functional organizational structure, and the upcoming midyear career discussions. Soon toxic fumes will emanate from individual contributors (ICs) in response to impotent explanations...

As much as I love Microsoft®, and as many advantages as we have as a company in the intelligence of our people, the breadth of our products, and the boldness of our vision, there are times when people here are frigging clueless. It’s not everyone—Microsoft...

Some developers hate seeing bugs. They think bugs indicate a failure on their part—that their code seemed perfect until bugs were found. These developers are called “amateurs.” Real developers know the only reason you haven’t found...

We’re getting into the end game before a big release, and I’m already tired of people whining about unstable and overdue dependencies. Of course they are unstable and overdue, what planet are you from? Yeah, yeah, a package should only...

Review time is almost over. Maybe you got promoted. Maybe your head is filled with thoughts of making it to the big time—calling the shots, getting paid, and having everyone hang on your every word. For entry and independent ICs, that means being...

Ever make a bad mistake? One that makes you feel like there’s a hollow in your chest—you know you’ve messed up badly. Maybe you were even trying to do the right thing, but it just ended up wrong unintentionally. This happens to me regularly...

Culture is management’s boogeyman—a monster that can’t be controlled, an immoveable object that can’t be overcome. If you ever want to see managers become whiny, petulant infants, ask them to challenge an issue ingrained in the...

If you’re not a Microsoft® engineer and you’re not interested in finding a new reason to bash Microsoft, save yourself some time and skip this column. If you want to know how to build your skills and systematically grow your career as...

I’ve been using Scrum for seven years and writing about it for the last six. Scrum’s concept is fantastic—multidiscipline, self-directed teams, iterating on short scenarios (stories), in small batches from start to finish, within short, fixed-length,...

“Hey, you’re the new guy!” Marvelous. You’ve transformed from a useful, relevant, sought-after authority to a roadside attraction. Whoever you were before, whatever value you used to embody, whatever accomplishments you might have achieved, now amount...

It’s mid-year career discussion time at Microsoft®. I could rant about the HR tools we use, but that’s like complaining about prostate exams—too inflated a target. Instead, what gushes out at me at this time of year are BOGUS commitments. You’ve heard...

When Steven Sinofsky and Jon DeVaan took on joint management of Windows® 7, they made several significant changes to the entire organization. Two profound changes were creating a single centralized plan and switching to a functional organizational structure...