If you have called into the PSS Support Center for SharePoint related issues recently, you have probably encountered long hold times and slow responses. Let's just say that SharePoint is an incredibly popular product and case volumes are at an all time high. Our support personnel are doing the best that we can to help you get your issue resolved as quickly as possible, but we are struggling to provide the quick resolution and high-quality support that you deserve and have grown to expect from Microsoft. Everyone is working as diligently as possible to help address your needs.
There are some things that you, the SharePoint support customer, can do to help us support you better and make our communications more efficient and effective. As you are working with our SharePoint support teams, please keep the following tips in mind
Thanks for sticking with us through this time of growth and change. We look forward to reaching the end of this painful period of growth.
# # # # #