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<?xml-stylesheet type="text/xsl" href="http://blogs.msdn.com/utility/FeedStylesheets/rss.xsl" media="screen"?><rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:slash="http://purl.org/rss/1.0/modules/slash/" xmlns:wfw="http://wellformedweb.org/CommentAPI/"><channel><title>Real Customer Service</title><link>http://blogs.msdn.com/b/ericgu/archive/2005/05/31/423467.aspx</link><description>I've written about community subjects from time to time, but an internal discussion brought up an interesting experience I had a few years ago. 
 I was on a customer visit at a customer whose identity is thankfully irrelevant to this little story. The</description><dc:language>en-US</dc:language><generator>Telligent Evolution Platform Developer Build (Build: 5.6.50428.7875)</generator></channel></rss>