In Press Release published today, Convergys announced:

Smart Communications Suite powered by Microsoft.

“Combining the power of two market leaders, Convergys in customer care and billing and Microsoft in technology innovation, the companies will be delivering the Convergys Smart Communications Suite powered by Microsoft.  Currently under development, the solution will provide a comprehensive next-generation business support system (BSS) that dramatically improves the customer experience.  By combining Microsoft Dynamics CRM and Microsoft SQL Server 2008 R2 with the modular business support system capabilities of Convergys, the solution supports a shared vision of enabling service providers to rapidly deliver a wide range of new and differentiated services.”

See the Press Release.

 Solution Components

Microsoft Convergys
  • Microsoft Commerce Server 2007
  • Microsoft Dynamics CRM with Integrated Call Center
  • Microsoft Office Communications Server 2007
  • Microsoft Office SharePoint Server 2007
  • Microsoft SQL Server 2008 R2
  • Windows Server 2008
  • Active Mediation Manager
  • Appointment Manager
  • Collections Manager
  • Customer Service Manager
  • Field Service Manager
  • Inventory Manager
  • Product Control Manager
  • Rating and Billing Manager