Weekly, the Dynamics GP team is posting a ‘Did you know?’ series.  We give tips, tricks, and general comments around features and functions that already exist in Microsoft Dynamics GP. 

Our challenge to you is…how much do you really know about Dynamics GP?

Our topic this week is Preferred Service Times in Field Service Management.

Why this feature is cool!

Customers often request service hours that differ from their operation hours to limit disruptions to their staff during peak times of the day. The Preferred Service Times feature allows you to specify the hours that each customer site will accept maintenance technicians to ensure that you meet or exceed the demands of your clients.

· Enter service times per customer address

· Define service times for each day of the week

· Display warnings for times when customers are not available

What does it look like?

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Warning displayed when dispatching outside of preferred service times:

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Thanks,

Ben