I know, I know . . . those are fighting words for many, especially Zach Nelson from Netsuite. I recently read an article that really hit home with me and provided some sanity. It is the best advice I've seen regarding technology implementation in a long time. It's the old adage . . . define your problem before you try to solve it.
Here's one of my favorite Dilbert comic strips that says it all.
And here is the full blog article.