About GPSNA

Microsoft Partner Network Support
Partner Technical Services (PTS) helps ensure success throughout your business cycle. These services offerings, which include packaged and custom solutions, can help you increase revenue, accelerate the sales cycle, win more deals, expand your skill set, provide more reliable deployments, and increase customer satisfaction.

Prepare for Changes to Your Benefits If you enroll or re-enroll after October 2010, your support benefits will be changing. Find out how these changes will affect you. And review the Partner Technical Services Catalog to learn about the variety of offerings available to you. The solutions listed in the following table and in the catalog are provided today under the current Technical Sales Assistance (TSA) and Technical Advisory Services (TAS) benefits, and will continue to be offered under PTS after October 2010. New solutions will be made available through mid-2011. *Service offerings are being developed to help support you in the Plan, Create Demand, and Retain stages of the business cycle and will be available in the first half of 2011.   Partner Technical Services Business Cycle Offerings   Enable Sell Service Optimize your business by becoming more knowledgeable and increasing your capacity to successfully serve your customers. PTS offerings help your organization enhance your readiness and your current practices to further your reach in the marketplace. Offerings include: Practice Accelerator Get Current With service offerings from PTS, you can quickly gain the proficiency—and the confidence—to discuss the capabilities, value propositions, and key benefits of Microsoft products and solutions. Use best practices and guidance to help you grow your market share. Offerings include: Competitive Assistance Feature Overview and Comparison Business Value Proof of Concept Solution Architecture Learn more about available Sell offerings. Deliver Ensure IT services are developed effectively with more reliable results. By sharing best practices, PTS offerings can empower you to perform deployments with minimal risk. Offerings include: Migration Assistance Deployment Guidance Development Guidance Optimization Guidance Design and Implementation Guidance Solution Guidance Scenario Guidance Architecture Guidance Learn more about available Deliver offerings. Solve Take advantage of no-charge, unlimited Online Technical Communities support (now based on forum technology).

Additional Support Resources Phone-Based Break-Fix Support Partner Sales Resources Paid Support: Extended Technical Support

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