I am working on a neat concept for the solutions team at Microsoft - its called OIF or the Operation Improvement Framework.  Probably be delivered  to the public later as part of the MOF Continuous Improvement Framework is my guess. The framework itself can be hosted on a MOSS platform but in its early stages is  implemented as documentation in Excel Spreadsheet and Word  that focuses on the human and process aspect of Operations. For example for the BizTalk Platform what a day of the life of the various  roles in the RACI chart for the concerned platform look like?

I am developing a spreadsheet that contains daily, weekly, monthly tasks that say a BTS Admin would have to do. How long it each task would take and if the task is complicated than create new documentation called "work instructions" that explode this tasks into various steps and walk through's

I am interested in hearing form BizTalk Administrator, SharePoint Administrators etc and seeing what steps they do on a regular basis to ensure their systems are humming along smoothly without a hitch. Please ping me if you have anything that could make this document accurate and complete...