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Thoughts, comments, news, and reflections about healthcare IT from Microsoft's worldwide health senior director Bill Crounse, MD, on how information technology can improve healthcare delivery and services around the world.

Microsoft Live Meeting Meets Healthstream

Microsoft Live Meeting Meets Healthstream

  • Comments 9
Next week I'm off to Chicago to speak with healthcare customers at the Microsoft Healthcare Executive Forum at the Westin.  Following that, I'll touch down in Nashville for the Healthstream 2006 Summit.  I will join Healthstream CEO, Bobby Frist, on stage to introduce advances in the company's latest generation Internet-based learning platform; the Healthstream Learning Center.

Healthstream's innovative learning solutions are aimed at supporting healthcare organizations' mission-critical training and business objectives.  The company offers required regulatory training, workforce development programs, and instruction on new medical devices and healthcare products.

A core component in Healthstream's Learning Center solution is
Microsoft Office Live Meeting.  For those familiar with my Blog, you know that I'm a huge fan of Live Meeting and our Live Communications Server technologies (also see articles here).  Our most innovative customers are using Live Meeting to extend the reach of medical grand rounds presentations, clinical case conferences, training programs for nurses and IT staff, and patient education.  With Live Communication Server, telephony, messaging and core collaboration modalities can now be fully integrated on the PC.  This opens up new and exciting possibilities for more effectively managing communications across care teams and with our patients.  Personally, I've found that many common medical errors, poor outcomes, and causes of patient dissatisfaction are centered more on breakdowns in communication than anything else.  Live Meeting opens up new ways to communicate and collaborate in real-time and on-demand.  Live Communications Server enables a myriad of possibilities for more efficient communication in the healthcare setting including text messaging, voice, video, and file-sharing.

If you've discovered innovative ways to use these technologies in your hospital or clinic, let us know.

Bill Crounse, MD   Healthcare Industry Director  
Microsoft Healthcare & Life Sciences.
  • Hope your trip goes well.

    Interesting technology - Computer based training for recerts / equipment training, etc.. One interesting possibility is for that training to happen via the internet, rather than merely at the hospital. I used to always find it awful to miss time from the floor (or stay later at work) to recert in certain equipment. Is that a topic being addressed?

    Even better - how about a plug-in for the Windows Media Center for the resident's lounge?! I could imagine Windows Media Centers in a resident lounge that you could use the remote to answer questions or review procedures on the TV. Many doctors could see at once, rather than wait for a computer.

    Random thoughts.

  • Thanks for your comments, Jason.  I hope readers will check out the fine work that Healthstream is doing in meeting the training needs of hospitals and clinics.  Yesterday I keynoted at their users' conference in Nashville with Healthstream CEO, Bobby Frist.  Their newest offering builds functionality on top of our Office Live Meeting technology to help customers create highly effective training programs, monitor attendees, award CME and other certificates, etc. for real-time and on-demand sessions.  Many of our customers are also using Live Meeting as a stand-alone technology for other communication and collaboration needs.  Office Live Meeting is a perfect fit for healthcare.

    Bill Crounse, MD


  • Dr. Crounse,

    A Microsoft patient of mine recommended I check out this site.  Our practice on the Sammamish Plateau is highly technology-driven, due to the patients we serve.  This particular patient had used our Virtual Visits Module when he was away on a trip to China for Microsoft which worked wonderfully.  I am very excited to learn more about how to possibly integrate Office Live Meeting into clinical practice, whether to use for Virtual Visits, triaging symptoms that must be visualized and the list goes on.  What would be the next step to incorporating this technology into our practice?      Samantha Maplethorpe, MD, MPH
  • Thanks for writing, Dr. Maplethorpe.  I believe we have only begun to scratch the surface on ways Office Live Meeting, Office Communicator and other communication and collaboration technologies from Microsoft can be used in healthcare.  It has been my pleasure to work with hospitals and providers around the country who are using Live Meeting for training, grand rounds presentations, virtual meetings, patient education and more.

    I would caution that since Microsoft Office Live Meeting is a hosted service, it is best not to transmit personally identifiable patient information in Live Meeting sessions with other medical professionals or patients.  Similar guidance applies to e-mail exchanges unless you are using a secure encrypted service or secure “meet in the middle” portal solution such as that offered by Relay Health, Medem and other commercial vendors.

    Thanks again for your comments.

    Bill Crounse, MD
  • Dr. Crounse,

    I had the pleasure of being in the crowd last week at the HealthStream Summit in Nashville.  Thank you for your presentation.

    Is your EMR white paper posted to this site? The copies were all gone at the conference.  I would like a copy to reference as our facility works toward an electronic medical record.

    To Jason's comments, HealthStream is available to users from home to our employees.  My hospital has been a HealthStream customers for four years.  

    Many staff members do choose to take advantage of this opportunity from home.

    While our physicians are set up in the system, they rarely take advantage of this avenue for learning.

    Thank you.
  • Thanks for writing, Debra. Send an e-mail to bcrounse@microsoft.com and I will send you a copy of my Future of Information Work in Healthcare white paper.

    Bill Crounse, MD
  • Dr Crounse,

    I have not had the pleasure of meeting you or listening to you in person, but have been fortunate to read many of your articles and blogs.

    You noted in one of your blogs that the VA software, though highly touted, has not been adapted to the private sector successfully. I would like to point out that it has indeed been adapted, and in fact, improved upon, in an application that is web-based and can utilized at a major medical center or a clinic or a physician's office. The application is NationalEMR created by Sequence Managers. They are not on the map yet, but with this product, I believe they will be.

    I am a deputy CIO at a VA hospital. The creator of this system, Brian Lord, is an engineer I worked with previously. You can see his site at www.sequencemanagers.com and a demo at http://supervista.is-a-geek.com/walk_through.ppt

    Perhaps one day we'll get a chance to meet.

    Sincerely,
    David
  • Dr Crounse,

    I have not had the pleasure of meeting you or listening to you in person, but have been fortunate to read many of your articles and blogs.

    You noted in one of your blogs that the VA software, though highly touted, has not been adapted to the private sector successfully. I would like to point out that it has indeed been adapted, and in fact, improved upon, in an application that is web-based and can utilized at a major medical center or a clinic or a physician's office. The application is NationalEMR created by Sequence Managers. They are not on the map yet, but with this product, I believe they will be.

    I am a deputy CIO at a VA hospital. The creator of this system, Brian Lord, is an engineer I worked with previously. You can see his site at www.sequencemanagers.com and a demo at http://supervista.is-a-geek.com/walk_through.ppt

    Perhaps one day we'll get a chance to meet.

    Sincerely,
    David
    david_sella@yahoo.com
  • David,

    Thanks so much for writing.  How does National EMR compare to OpenVistA?  Do you intend to run your solution on Windows?

    Best always,

    Bill Crounse, MD
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