Thoughts, comments, news, and reflections about healthcare IT from Microsoft's worldwide health senior director Bill Crounse, MD, on how information technology can improve healthcare delivery and services around the world.
  • HealthBlog

    The Dawn of a New Era for People Who Care about Health

    "Paternalism in healthcare died a not so quiet death with the dawn of the Internet". That's an observation I made perhaps a dozen years ago as patients began to flood my office clutching printouts from their searches on the Net. The Internet fundamentally...
  • HealthBlog

    A Swiss Army Knife Approach to Healthcare IT

    Last evening I returned to Seattle from a three-day trip to Switzerland. I was there to provide the opening keynote for the conference in Nottwil and also to meet with Microsoft customers and partners attending the event. Perhaps the...
  • HealthBlog

    If Disney Did Healthcare: Part 2

    Last April I posted a piece on this Blog entitled " If Disney Did Healthcare ". I commented that there was a lot the healthcare industry could learn from Disney about customer service, customer experience, and customer satisfaction. It was one of those...
  • HealthBlog

    Microsoft Healthcare Common User Interface: Now available free worldwide

    Anyone who works in healthcare knows that many of today’s clinical software applications leave a lot to be desired when it comes to “user experience”. Unlike ubiquitous, commodity software used in other businesses, healthcare applications are highly proprietary...
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September, 2007