HealthBlog

Thoughts, comments, news, and reflections about healthcare IT from Microsoft's worldwide health senior director Bill Crounse, MD, on how information technology can improve healthcare delivery and services around the world.

5 Healthcare IT Decisions to Avoid….. and 1 to Embrace

5 Healthcare IT Decisions to Avoid….. and 1 to Embrace

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Consult In Today’s Healthcare IT News, Jeffery Daigrepont, senior vice president for healthcare IT consulting company the Coker Group, offers some sage advice on “Five Healthcare IT Decisions to Avoid”.  They are:

  1. Buying defective software
  2. Buying non-compliant software
  3. Not seeing the writing on the wall (buying software that is being discontinued)
  4. Buying or developing “one-offs”
  5. Going live with an incomplete system

imageAs a former hospital CIO and CMIO I learned some of those lessons the hard way.  If you hold a similar position in a hospital or clinic, I’ll bet you’ve “been there, done that” too. We all get wiser from our mistakes.  Either that, or we get fired.

Along the way I learned that no matter what company serves as your enterprise core clinical system vendor, and no matter how comprehensive their solution, there’s always a whole bunch of things that system won’t do and was never designed to do.  In other words, no single system will provide everything you need in order to run today’s typical, and very complex, health delivery system organization.  And that is why I wanted to add one thing that you should embrace in addition to Jeffery’s five things you should avoid.  Embrace  innovation!

Dr Bill Crounse, MicrosoftI’ve noted as I have traveled the world for Microsoft, and visited health facilities large and small, that the most successful organizations are the one’s that nurture innovation.  And when I say innovation, I don’t mean that you have to live on the bleeding edge. I simply mean that you should look for opportunities where you can apply readily available, widely-used, highly flexible and proven commodity software to solve the most pressing needs of your organizationIMG_4711 that are not being addressed by your core clinical or administrative systems.  Whether you need powerful analytic tools and scorecards for business and clinical decision making; solutions to enable and enhance caregiver communication and collaboration; a way to publish and manage organizational policies and procedures; strategies to streamline your IT infrastructure and run greener; or solutions to improve patient satisfaction….you can do this!  In fact, you may be able to do it with software you already own but just haven’t implemented.

I’ve seen so many success stories over the years.  I’ve shared many of them right here on HealthBlog--examples of hospitals and clinics embracing innovation and creatively using what, in many cases they already have at hand, to solve for what they need.  You might be surprised what you can do.  Let us help you “innovate”!

Bill Crounse, MD  Senior Director, Worldwide Health    Microsoft

  • I read your article and liked its focus on innovation. As you point out, technology doesn’t need to be bleeding edge to be of value, but it needs to offer something valuable for physicians and patients alike. Take scheduling. It can be a nightmare for doctors and patients. Physician and wellness professionals face lost revenue when their calendars are not fully maximized, or when patients cancel at the last minute. On the flip side, patients face frustrating wait times or delays in healthcare delivery. Yesterday I had to wait 45 min at a colleague's practice! Solving this mundane issue can resolve pain points for doctors and patients. If you’re interested, check out our platform, HealthLeap. We are working to make scheduling a win-win for both sides.

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