When I want to challenge my colleagues at Microsoft to see if they really understand the healthcare business,  I’ll often ask this question.  “Who is a hospital’s primary customer?”  Most people who’ve had no first-hand experience working...

This morning I start the long journey back home to Seattle from my week long visit in New Zealand and Australia.  Since this was my fifth visit to the region over the last 5 years, my Aussie colleagues joked that I shall be given citizenship the...

This morning I woke up in one of my favorite cities in Australia -Brisbane.  It wasn’t easy getting here.  We had long flight delays out of Wellington, New Zealand, last evening due to driving rain and low hanging fog. On Monday and Tuesday...

I’m writing this post from my room at the Westin Lighter Quay in Auckland, New Zealand.  The hotel is directly across the street from our Microsoft offices in Auckland.  My room is so close to Microsoft that I don’t need to rely on the Westin...

Over the past decade, it has been my pleasure to be associated with the Microsoft Health User's Group .  If your organization is a hospital, health system, clinic, group practice, public heath organization, or health plan and your organization is...

Is there too much innovation in healthcare, or not enough?  Is there enough innovation but a failure to adopt it?  Are we making progress in transforming health and healthcare delivery, or have we hit a wall? These were among the topics being...

Who are the eHealth leaders in America?  And I don’t mean thought-leaders.  I mean who in America is leading the pack in the actual use of Health ICT to better serve patients?  There are certainly practices and hospitals here and there...

So, your hospital or medical group has just spent a ton of money on a HIS or EMR. No doubt, in this time of ARRA HI-TECH and “meaningful use” it is the prudent thing to do. Now what? You see, digitizing health information is just the start of the journey...