HealthBlog

Thoughts, comments, news, and reflections about healthcare IT from Microsoft's worldwide health senior director Bill Crounse, MD, on how information technology can improve healthcare delivery and services around the world.

Leading Health Provider Partners with Microsoft to Improve Staff Communication & Collaboration

Leading Health Provider Partners with Microsoft to Improve Staff Communication & Collaboration

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imageimageWhat do you do when your aging voicemail system is at the end of its life and every vendor you talk to wants six figures or more to outfit your organization with a replacement?  That was the dilemma facing Baycrest of Ontario, Canada – that is until Baycrest’s director of e-health, Terrie Tucker, contacted Microsoft and learned how Microsoft Lync and Exchange 2010 could not only solve the voice mail problem, but also provide seamless communication and collaboration capabilities across the enterprise for every employee and affiliated clinician.  Our newest episode of Microsoft Health Tech Today profiles Baycrest’ journey and explores how they are using unified communications to speed workflow and business processes while improving the quality of care delivered to their patients.

Headquartered on a 22 acre campus in Ontario and affiliated with the University of Toronto, Baycrest is recognized as a global leader in developing and providing innovations in aging and brain health. The organization combines a comprehensive system of care for aging patients, top research institutes in cognitive neuroscience, dedicated centers focused on mitigating the impact of age-related illness and impairment, and unmatched global exchange of knowledge and commercialization capacity.  No wonder then that Baycrest is among the leading health organizations around the world that are using unified communications and other advanced technologies to improve caregiver collaboration.

imageOn our program, Ms. Tucker describes how Baycrest staff and clinicians are using Microsoft Lync for messaging, e-mail, voice and video communication.  The solution is especially compelling for Baycrest staff working from home or needing to stay in touch with other caregivers while on the move.  One example is how resident physicians in training are using Lync to communicate and collaborate with attending staff about patients under their care.

While many health organizations are focused today on electronic medical record initiatives (and rightly so), the market leaders are moving forward with other advanced solutions like unified communications, customer relationship management, and business and clinical analytics tools in order to gain the greatest value from their digitized health information.  They are truly transforming the way care is delivered.  In the case of Baycrest, this also involves strategically moving some of the solutions they use to the cloud.  This lets them scale the services and solutions they need according to the demands of their business.  There are also significant savings to be gained.  You can learn more by visiting the Health Tech Today landing page, or click on the video link below to watch the entire show right here on HealthBlog.

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Microsoft Health Tech Today

Please join us on Health Tech Today to learn more about this innovative health organization.  Health Tech Today is the online, on-demand video series at the intersection of health and information technology.

Bill Crounse, MD        Senior Director, Worldwide Health             Microsoft

  • It makes so much sense to consolidate and save this way, while adding rich collabroation and communication capabiltities that make healthcare professionals more effective, efficient and personal.

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