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Thoughts, comments, news, and reflections about healthcare IT from Microsoft's worldwide health senior director Bill Crounse, MD, on how information technology can improve healthcare delivery and services around the world.

Software solution keeps doctors on time, patients more satisfied

Software solution keeps doctors on time, patients more satisfied

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imageHave you ever been a patient in a hospital?  If not, perhaps you have had the experience of having a family member or other loved one spend time in a hospital.  In either case, I’ll bet one of the most annoying and anxiety causing things about spending time in the hospital was not knowing when the doctor would be making rounds. These days, more often then not, the doctor caring for you isn’t your personal doctor, but rather a “hospitalist”, a doctor who specializes in caring for patients during their hospital stay.  Patients often have questions about their condition or care, and anxiously wait all day for the hospital doctor to pop into the room during his or her rounds.  The same is true for family members. They are afraid to leave the room for coffee or a meal in fear they might miss the doctor when he comes by. But what if there was a system that would let you know within a narrow time frame exactly when the doctor would show up?

imageThat is just one of the benefits of software designed by the clinicians of MedOne Hospital Physicians of Columbus, Ohio.  MedOne founder, Dr. Joseph Mack, and his business partner Nick Nelson have developed a software solution on Microsoft technology that  helps “hospitalist” physicians do a better job for their patients.  In addition to facilitating medical record keeping and billing for the group, MedOne’s singular obsession has been around care coordination and communications.  Not only has the system made a significant impact on the group’s ability to more safely care for their patients, it has had a remarkable imageeffect on the hospital’s revenues.  Dr. Mack says that in a 180 bed hospital, his company’s system touches about 70 percent of the hospitals admissions.  “We saw hospital net profit climb from $3.5 million to $26.5 million over a period of 3 years”, said Dr. Mack. “The linear slope of increased profitability directly correlates with the expansion of our systems touching more patients.  50% of that improvement can be directly attributed to MedOne systems in terms of improved documentation, decreased patient length of stay and better patient outcomes.  Another 25% I attribute indirectly to MedOne systems in a broad set of areas; even little things such as decreased nursing turnover due to increased job satisfaction.”

imageWhen asked why MedOne decided to use Microsoft technology for its solutions Dr. Mack said, “For us, when it came to developing enterprise-wide software solutions, using Microsoft tools made the most sense in terms of the broad set of tools available that integrate well together and that are scalable and secure.”  The group is eager to begin developing their solution for the Windows 8 operating system.  “Doing so will enable us to make our software even more intuitive because it gets you past the hardware barriers of a keyboard and mouse”, said Dr. Mack.  The keyboard and mouse are great tools, but when it comes to a broad array of users, there is something so much more intuitive about directly interacting through a multi-touch interface.”

You can find out more about MedOne Physicians and the software solution they developed by watching our latest episode of Microsoft Health Tech Today.  In particular, I was thrilled to learn how MedOne has incorporated Microsoft Lync into their solution for care team communication and collaboration.  You can watch the program on our Health Tech Today landing page, or by clicking on the embedded video player below.

I hope you enjoy this episode of Health Tech Today.  My special thanks to Dr. Joseph Mack and his colleagues for spending time with us on our program.

Bill Crounse, MD                Senior Director, Worldwide Health            Microsoft

 

  • This is very true. The anxiety to know the status kills more than the sickness. Thanks to technology.

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