So much is written about technology transforming health and healthcare. All too often we forget what makes health and healthcare so special--why so many of us selected a career in the healthcare industry when quite frankly, there are lots of easier ways to earn a living.
I practiced medicine for more than twenty years before I finally stopped seeing patients altogether when I joined Microsoft. Giving up patient care wasn’t an easy decision to make. Who doesn’t want to feel that their work has meaning; that they are connecting with people at a time when they are most vulnerable; that a simple thank you from a patient or a family who you’ve been able to help is reward enough for your day’s work.
At Microsoft, I focus on information technology and the value proposition it offers for improving health and healthcare around the world. It’s not quite the same as holding the hand of a patient in need, but it does have its rewards when one considers the breadth and scale of what my work is influencing.
For as many years as I can count, I have been a huge proponent for the potential of technology in the form of tele-health and telemedicine solutions to improve health and healthcare around the world. With better, lower cost technology solutions and truly a global reach via the Internet, unified communication technology is indeed transforming the way healthcare is being delivered. I could go on about how a unified communication solution like Microsoft Lync provides the appropriate manageability, privacy and security that’s needed in enterprise healthcare settings. I could extoll about the value of “presence” via Active Directory and how it allows users to connect seamlessly with anyone in their federated network with just a click or two of a mouse.
But again, one must avoid focusing solely on the technology because it is not about the technology. It’s about the human condition. That’s why I am pleased to shine a light on a great new video produced by my colleagues who work in our US Health and Life Sciences team. Take a look. If it doesn’t pull at your heart-strings, maybe it’s time to take a step back and reconsider what life is all about.
Bill Crounse, MD Senior Director, Worldwide Health Microsoft
By sharing this video, you are in fact conducting "patient care". I too am passionate about IT in healthcare, but you just reminded me it truly is more than ones and zeros. Thanks for that.
Thanks for sharing this great example. I share you passion about human ICT in Healthcare. Will share it with our employees and customers working everyday with Microsoft technology to improve Healthcare.
When walking through our hospital I try to remind myself that everyone there could be having the best or worst day of their lives, quite literally. As a member of Information Services sometimes there can be a disconnect between my daily work and the patient interaction seen by front line medical professionals. By trying to develop systems that are easy to engage, for both patients and professionals - maybe that helps make their day a little better, or is transparent enough they don't bother noticing it. Sounds a little hokey, but I feel that I've done my part for the patient when operating under these intentions. Nice video, and thanks!