HealthBlog

Thoughts, comments, news, and reflections about healthcare IT from Microsoft's worldwide health senior director Bill Crounse, MD, on how information technology can improve healthcare delivery and services around the world.

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  • Blog Post: If Disney Did Healthcare: Part 2

    Last April I posted a piece on this Blog entitled " If Disney Did Healthcare ". I commented that there was a lot the healthcare industry could learn from Disney about customer service, customer experience, and customer satisfaction. It was one of those posts that generated a number of comments. The following...
  • Blog Post: If Wal-Mart Did Healthcare......

    Last month, after delivering a keynote address in Orlando and spending a little time visiting Disney attractions, I wrote a piece that pondered what it might be like if Disney did healthcare . Last week I was in Washington, D.C., for the World Health Care Congress . The closing keynote was provided by...
  • Blog Post: If Disney Did Healthcare......

    I’m writing this from Orlando, Florida, where I just delivered the opening keynote for the American Association of Urgent Care Medicine annual conference and exhibition at the Walt Disney World Resort . As you might imagine, I come here frequently for such engagements as well as for Microsoft corporate...
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