HealthBlog

Thoughts, comments, news, and reflections about healthcare IT from Microsoft's worldwide health senior director Bill Crounse, MD, on how information technology can improve healthcare delivery and services around the world.

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  • Blog Post: A secret shopper's perspectives on the EHR and clinical workflow

    As someone who has practiced medicine using both paper and electronic records, and someone who's been focused on the health tech scene for the past 20 years, you might think I've seen it all. Indeed, during my 35 year career in medicine and tech I've traveled the world and learned a lot about healthcare...
  • Blog Post: Setting aside differences and embracing what connects us

    It really is a new day at Microsoft. I cannot emphasize how much things have changed. A significant part of my job at the company is doing what we call executive engagement. At our beautiful briefing center in Redmond, Washington, and at other locations around the world, I meet with customers to review...
  • Blog Post: Modernizing Communication and Collaboration in Healthcare

    When I started my career at Microsoft nearly 14 years ago, I dreamed of the day when technology could deliver a total communication and collaboration solution for healthcare. Over the last decade I've observed pieces of that dream come together as information technology matured. It started with gradually...
  • Blog Post: Bendigo Health, building a cloud first, mobile first health platform of the future

    This morning I had the distinct pleasure of spending an hour with Danny Lindrea, solutions architect at Bendigo Health . Mr. Lindrea came to Microsoft in Redmond to meet some of the members of our worldwide health team and share information on how Bendigo is advancing information communications technologies...
  • Blog Post: Reinventing and moving beyond the EHR. The proof is all around us.

    HealthITNews reports that at least one popular EHR vendor (eClinicalWorks) is launching the flagship version of its cloud service solution by saying, "Don't call it an EHR". Perhaps we shouldn't be surprised by that as the latest EHR satisfaction survey from the AMA and Medscape shows that while EHR...
  • Blog Post: Health Information Exchange (HIE). A recipe that just might work.

    If there is anything that plagues the health industry and severely damages the value proposition for information technology in healthcare, it is the dismal failure to achieve system interoperability and perhaps more importantly, health information exchange. No matter how elegant an individual clinic...
  • Blog Post: EHR satisfaction survey; reading between the lines and thinking about what's next

    It was with a bit of my own satisfaction that I read today's HealthcareITNews report on their new user survey of EHR satisfaction . The survey of 396 individual users of 9 major EHR vendors examines metrics of user satisfaction including visual appearance, ease of use, interoperability with medical devices...
  • Blog Post: Patient and Power no longer an oxymoron. Just follow the money.

    For as long as I've been involved the healthcare industry, both as a physician and healthcare executive, I've always viewed the patient as the most disenfranchised, powerless cog in the wheel. This didn't come from any sort of disdain for patients. In fact, every time I or a family member had to engage...
  • Blog Post: Improving health and healthcare, a global perspective

    If you live in America and work in the healthcare industry it is easy to assume that the issues we face in providing care to our population are uniquely American. While it is true that we spend more per capita on healthcare than other nations, and many would argue that we spend too much for what we get...
  • Blog Post: Bringing clinical workflow to life with Microsoft and Windows 10

    On Wednesday, July 29th, Microsoft releases Windows 10. The world awaits. Of course here at Microsoft, many of us have been testing and using early builds, and now the final build, of Windows 10 for quite some time. In fact, millions of people who don't work at Microsoft, those who participated in the...
  • Blog Post: Obama’s new web site helps citizens find health insurance

    Microsoft Health Tech Today launches season two on October 5th I invite you to join us on October 5th for the launch of the second season of Microsoft Health Tech Today .  My special quest is Todd Park , CTO for the US Department of Health and Human Services.  Mr. Park takes us on a tour of...
  • Blog Post: Make sure your health organization has enough power when you “Flip the Switch”!

    My favorite health futurist and commentator, Ian Morrison, offers another provocative essay in this week’s online edition of Hospitals and Health Networks .  In “ Flip the Switch ” he explores two prominent themes in the healthcare industry, both being advanced by US health reform legislation. ...
  • Blog Post: A Pediatric Hospital Bedside Entertainment & Education System: Microsoft Media Center + Xbox 360 + WOW!

    Arkansas Children’s Hospital Every so often I come across organizations and people that truly blow me away. Pediatric hospitals have always been known for innovative ideas in the care of their young patients. So, it comes as no surprise that a pediatric hospital would rise to the occasion to better...
  • Blog Post: Big Healthcare Savings from Surprisingly Simple Solutions

    Even if you work in a so-called “most wired” American healthcare facility, I guarantee if you look around you’ll still find lots of paper forms and processes. Paper is endemic in American hospitals and clinics, even in those with fairly robust enterprise information systems and electronic medical records...
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