Thoughts, comments, news, and reflections about healthcare IT from Microsoft's worldwide health senior director Bill Crounse, MD, on how information technology can improve healthcare delivery and services around the world.
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The Next Chapter--Microsoft and digital technologies in health and healthcare delivery
\ When I joined Microsoft in September of 2002 I never dreamed I'd be writing this blog post in January of 2016. Of course in 2002 HealthBlog didn't exist. HealthBlog wasn't born until October of 2005. Since then, I've posted more than 800 articles about digital tech in health and healthcare. I...
5 Jan 2016
Setting aside differences and embracing what connects us
It really is a new day at Microsoft. I cannot emphasize how much things have changed. A significant part of my job at the company is doing what we call executive engagement. At our beautiful briefing center in Redmond, Washington, and at other locations around the world, I meet with customers to review...
1 Dec 2015
Bendigo Health, building a cloud first, mobile first health platform of the future
This morning I had the distinct pleasure of spending an hour with Danny Lindrea, solutions architect at Bendigo Health . Mr. Lindrea came to Microsoft in Redmond to meet some of the members of our worldwide health team and share information on how Bendigo is advancing information communications technologies...
2 Nov 2015
Getting more bang for the buck from your investments in Health IT
If you are an executive or physician leader for a hospital, health system, or clinic I don't have to tell you that electronic medical record solutions are expensive. For many hospitals and clinics, buying and implementing an EMR is one of the more significant investments they will make; sometimes way...
1 Oct 2015
EHR satisfaction survey; reading between the lines and thinking about what's next
It was with a bit of my own satisfaction that I read today's HealthcareITNews report on their new user survey of EHR satisfaction . The survey of 396 individual users of 9 major EHR vendors examines metrics of user satisfaction including visual appearance, ease of use, interoperability with medical devices...
14 Sep 2015
Controlling vs. collaborative IT leadership and what it means to your healthcare organization
Forgive me, but I simply need to vent. Think for a moment about your hospital or health system's IT leader. Would you describe this person as controlling or collaborative? Do you even really know? And what difference does it make? In my role at Microsoft, I meet with many business and clinical leaders...
21 Aug 2015
Improving health and healthcare, a global perspective
If you live in America and work in the healthcare industry it is easy to assume that the issues we face in providing care to our population are uniquely American. While it is true that we spend more per capita on healthcare than other nations, and many would argue that we spend too much for what we get...
11 Aug 2015
The rise of the machines in healthcare. What it portends for clinicians and other workers.
This morning I came across an interesting article by Jason Hiner on ZDNet . The article, When robots eliminate jobs, humans will find better things to do , examines how innovation and new technologies have disrupted jobs throughout history. It makes the case, be it in farming or the manufacture of automobiles...
3 Aug 2015
Trust matters in health and healthcare, and so do standards on privacy, security and compliance
Spoiler alert! The subject of this blog post will be quite boring for most of my readers. It is, however, one of the most important topics I could share with you. It seems almost every day we hear about a new data breach of one kind or another. It happens to retailers, web service companies, banks...
21 Jul 2015
Warning! For American clinicians only
OK, I hope the headline caught your attention. If you are a clinician, keep reading. If you are not a doctor, nurse or other healthcare provider it's OK to read this too. In fact, you probably should. A regular theme on HealthBlog has been the growing use of contemporary, lower-priced, very powerful...
29 Jan 2008
Unified Communications as a platform for healthcare sign and language interpreter services
I'm back in the saddle after taking a few weeks of much needed vacation and family time over the Holidays. Forgive me for lapsing on my weekly HealthBlog postings, and for my failure to wish my loyal readers Seasons Greetings and Happy New Year. Right before my Holiday break, I attended the World Healthcare...
2 Jan 2008
Healthcare gets WIRED
No, this isn't another story about Unified Communications, cellular phones, or even healthcare's most wired hospitals. It's about a keynote address I attended this morning at the World Healthcare Innovation and IT Congress in Washington, D.C., at the Mandarin Oriental Hotel . I find myself in the...
9 Dec 2007
More evidence the healthcare world is flat
I'm writing this on my flight back to Seattle from the Consumer Health World Conference in Washington, D.C. The conference is actually just getting underway. My stay was abbreviated due to the fact that I have a mid-week speaking engagement in California followed by a return trip to D.C. at week's end...
4 Dec 2007
Going Green: Another ROI for the EMR
A year ago last February my life almost came to an end. My wife and I were driving down a country lane when out of the corner of my right eye, I saw a flash of green. At that exact moment my wife uttered "Oh my God". I saw her cover her head and then BAM; my windshield literally exploded, the glass blew...
30 Nov 2007
Reaching for the Stars: Mobile Devices and Solutions for Healthcare
Today I am writing from Banff, Alberta, Canada. I'm here to keynote at the Wireless Connections 2007 conference at the beautiful Fairmont Banff Springs Resort . There is a dusting of fresh snow on the ground as I peer outside the window of my room looking directly over the Bow River Valley. Can ski season...
15 Nov 2007
Needed: A Few More Instigators for the Healthcare Internet Revolution
Yesterday in Las Vegas, I had the pleasure of delivering a keynote luncheon address at the 11th Annual Healthcare Internet Conference . I say pleasure because the audience consisted of the very folks needed to drive and innovate new web services and care delivery models in healthcare. These were marketing...
6 Nov 2007
Bridging the Gaps in Healthcare IT
I'm sitting in Narita Airport waiting for my flight back to Seattle and reflecting on my experiences at the STS Forum in Kyoto and the meetings I had with customers in Tokyo. Besides the opportunity to hear from Japan's new prime minister, I was thrilled to attend a luncheon presentation given by...
11 Oct 2007
Science and Technology in Society Forum: How software could help save the planet
Today I attended the opening of the 4th Annual Science and Technology in Society (STS) Forum in Kyoto, Japan. I'm here at the invitation of Mr. Koji Omi, Member of the House of Representatives and former Finance Minister for Japan. Mr. Omi is also notable as the founder of the STS Forum. It is a genuine...
7 Oct 2007
Doctor Google and Doctor Microsoft; if not them, who?
The Internet is abuzz today following a New York Times article by Steve Lohr about Microsoft's and Google's designs to change the game in healthcare. Readers who follow this Blog will understand very well where I come down on all of this. As a country, maintaining the status quo in our broken healthcare...
14 Aug 2007
American Healthcare and Falling Bridges: Too much in common
I've mentioned before on this Blog that I'm a fan of Most-Wired Online and its guest editorials. Every so often, a Most-Wired edition comes across my desk that especially draws me in. This week's editorials by Senator Sheldon Whitehouse of Rhode Island on Building a National Health IT Infrastructure...
8 Aug 2007
Extending and coordinating care with Unified Communication: The next wave is here
Ten years ago I co-founded a company with the aim to provide web-based medical information, secure messaging and virtual visits between patients and their personal physicians. Working in partnership with Microsoft we developed technology that was well ahead of its time, and also well ahead of the market...
31 Jul 2007
A Common User Interface to Clinical Systems: Making it real
On October 21st, 2005, I wrote an entry on this Blog about the need for a more common and intuitive user interface to clinical information systems. Here's part of that entry: ***************************************************** Jim Lynch, R.N. is quoted by Health Data Management's on-line news...
13 Jul 2007
Arkansas Children's Hospital: IT Innovations Enhancing the Care of Hospitalized Children
Every so often we do a program in my House Calls for Healthcare Professionals series of audio and video-casts that really seems to hit the mark in demonstrating the value of Microsoft technologies in the healthcare industry. I want to draw your attention to one such program. Arkansas Children’s...
11 Jul 2007
Medstory debuts on MSN Health and Fitness
Back in April I posted information on HealthBlog about Medstory, the medical search company that had recently been acquired by Microsoft. I interviewed Medstory founder and CEO, Dr. Alain Rappaport, who I have known for nearly a decade. Alain and I first met while I was co-founding a venture-backed technology...
9 Jul 2007
Culture and age as an impediment to the adoption of healthcare IT
A friend sent me a link to an article written for SearchCIO.com by senior editor, Kate Evans-Corriea. Ms. Evans-Corriea's article entitled " Age Does Matter " reflects on what she says was a common theme at Gartner's recent Symposium ITxpo . That theme is perhaps best captured in a quote from Gartner...
28 Jun 2007
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