I'm sitting in Narita Airport waiting for my flight back to Seattle and reflecting on my experiences at the STS Forum in Kyoto and the meetings I had with customers in Tokyo. Besides the opportunity to hear from Japan's new prime minister, I was thrilled to attend a luncheon presentation given by...

Last April I posted a piece on this Blog entitled " If Disney Did Healthcare ". I commented that there was a lot the healthcare industry could learn from Disney about customer service, customer experience, and customer satisfaction. It was one of those posts that generated a number of comments. The following...

I've mentioned before on this Blog that I'm a fan of Most-Wired Online and its guest editorials. Every so often, a Most-Wired edition comes across my desk that especially draws me in. This week's editorials by Senator Sheldon Whitehouse of Rhode Island on Building a National Health IT Infrastructure...

Last month, after delivering a keynote address in Orlando and spending a little time visiting Disney attractions, I wrote a piece that pondered what it might be like if Disney did healthcare . Last week I was in Washington, D.C., for the World Health Care Congress . The closing keynote was provided by...

One of the big announcements during HIMSS last February was Microsoft’s acquisition of a company specializing in medical search. That company is called MedStory . Recently, I caught up with MedStory founder and CEO, Dr. Alain Rappaport , M.D., Ph.D., for a conversation about his company and why he decided...

Whether you are a technical, business, clinical leader or anybody else in your healthcare organization you are confronted with challenges unique to healthcare. Now, new technologies such as Microsoft Windows Vista and the 2007 Microsoft Office system, and complementary solutions such as Microsoft Office...

I'm back from Kansas City where we hosted a very enjoyable Healthcare Executive Forum event with some of our customers. Every time I get out in the field I'm amazed by some of the great work our customers are doing to improve work flow processes, patient safety, care quality, and the satisfaction of...