Most of the resumes I read contain multiple contact alternatives...e-mail (personal and work), cell phone, home phone, etc., etc. It can be confusing to the recruiters. And frankly, the resume writer just wants to be contacted, right? So here are some tips on determining what info to include:

E-mail addresses

1) Don't use a work e-mail address, unless you are applying for a position at your current company or your job has been eliminated and your end date is pending. The last thing a potential employer will want to see in you is someone that spends their work time job searching. It makes sense. We consider that if we hire you, you could be doing the same thing at our company. It's not just about time or resources but about how you think about the employee/employer relationship. Now if you are looking internally at your company and have a resume specifically for that purpose, use that work e-mail address. Because your current employer doesn't want to think that you are looking for work outside the company (or maybe you want them to, huh? tread carefully). So does this mean that you need 2 resumes if you are looking both inside and outside your company? Sure does.

2) Personal/non-work e-mail addresses come in lots of flavors. We see many university e-mail addresses (@marshall.usc.edu) that the unis offer for the lifetime of the student/alum (ingenious...then the university knows how to stay in contact with the alum forever and continue to hit them up for money...yes I am talking about you USC! ; )). Most of these e-mail offerings will allow you to forward your mail directly to another e-mail address. For example, I can have all of the mail that is sent to my USC e-mail address forwarded to my work. There is a HUGE benefit here. Corporate e-mail addresses change as you move from company to company. Personal e-mail addresses change as you change service providers. But by having a university sponsored, lifetime e-mail address, your contact info stays active. Since companies hold on to your resume for a while, and because stuff posted on the internet pretty much lives forever (or at least it can), people can still reach you after those other e-mail addresses have come and gone.

3) Hotmail, gmail, Yahoo!...lots of folks using these e-mail services. So the chances of you getting an e-mail address that is anything close to your actual name is slim. You might not be able to resist the urge to use your high school nickname for your e-mail address. But definitely resist putting it on your resume. I see this from time-to-time and I'm not particularly inspired to call up beerguy<at>serviceprovider<dot>com. Nothing with "babe", "dude", "playa", "hottie", "chick", "pimp"...you get the point. It's not that we think that you don't have these things, we just don't want to see them on your resume! Your resume is a professional document. If you are uninspired, try your initials and a number. And since many of these accounts are free, you can set one up just for the purpose of job seeking (but don't make the e-mail alias about that like jobseeker1<at> whatever<dot>com...looks like you are doing a LOT of job seeking and you want to be in demand).

4) Whichever e-mail address you use, make it an account you check regularly. Sounds obvious but I wouldn't tell you if it hasn't been an issue before.

Phone

1) Similar to the e-mail address sitch, I wouldn't recommend using your work phone number unless you relish the idea of taking a recruiter call while your boss is in your office. Or telling the recruiter that you can't talk because you have to go into a meeting and hope that they call back again.

2) Whatever number you have needs voicemail. Professional voicemail. When a recruiter is calling you, they are calling you as a potential job prospect. You want them to see you in that light (although you are certainly many other things, of course). So creative outgoing voicemail messages (kids, new age music...well, any music) may not set the right tone. Just a "leave a message at the beep" kinda thing is good.

3) If you use your home phone number and there is someone at home during the day that answers the phone, try to ensure that it is someone that:

         a) is old enough to take a message...I've spoken to many toddlers and I'm sure they are very cute, but that is just frustrating. And now I know that I am officially old because I'm not convinced those darned teenagers always pass along the message: "Are you writing this down?" "um, like, yeah, lady"

         b) speaks the language of the recruiter. I realize it's a multi-cultural society (thankfully too, because otherwise it would be b-o-r-i-n-g), but there are some assumptions that you can make with regard to the calls you could be getting from recruiters. For example, if the caller is from the US, there's a very strong likelihood that the caller will be speaking English. And if your resume is written in English, this is almost certainly so. The person taking messages should speak that same language or else it should go to voicemail. DO NOT make the recruiter have to call you back at another time. Each additional outreach attempt that you require from the recruiter in order to make the connection, the less likely you are to hear from them.

4) Use your cell phone if you have to, but consider that cell phone coverage is spotty and you won't have control over your environment if you pick it up (it could be noisy, not a good time, etc.). Having calls to your cell go straight to voicemail is a great alternative.

Address

I've seen many people leave their address off their resume entirely. I suspect that they may worry about recruiters not wanting to relocate them (or is there another reason...I'm not sure). Recruiters can generally figure out if you are out of their local area by the phone number. And if they won't pay to relocate you , it doesn't matter if your address is on your resume or not. If you think that they could be worried about your willingness to relocate, then put "Open to relocation" on your resume. There's just nothing interesting enough about a street address that warrants leaving it off.

Also, and I've spoken about this before, don't bother putting your contact info in a header or footer. The recruiter shouldn't have to search for it. It's just extra clicks. You want to make it as easy as possible to contact you.

Maybe I'm a purist, but I like the simplicity of one address, one e-mail address and one phone number. It keeps the recruiter from having to make judgment calls like this: "Hmm, his work and home phone number are on here...should I take the chance of catching him at work or leave a message at home...should I try his cell? Why did he put so many numbers on here?").

None of these things are deal-breakers, but the whole point of your resume is to get the call and give the most professional impression possible. It's a competitive market out there so you want to make it as easy for the recruiter as possible. And the harder you make it for the recruiter to find you, the more likely they will give up. Anyway, these are just tips...hope they help ; )