Providing feedback on Visual Studio 2010 Service Pack 1 Beta installation

Providing feedback on Visual Studio 2010 Service Pack 1 Beta installation

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By installing Visual Studio 2010 SP1 Beta now (or tomorrow for general availability), you have a great opportunity to provide early feedback before we ship VS2010 SP1 RTM. Not only do we welcome feedback on the updates to the product such as the new Help Viewer, performance regressions, and more; but we also want to hear your feedback on the installation experience – especially if you’re running into installation problems.

But before we can really help identify an installation issues and help you work around it – not to mention possible solutions for RTM – we need installation logs for the failed install, repair, or even uninstall of SP1 Beta. It’s best to collect these logs as soon after the problem occurs as possible.

  1. Download the Visual Studio and .NET log collection utility.
  2. Run collect.exe that you just downloaded (for more options, see the current usage).
  3. Be prepared to share %TEMP%\vslogs.cab if needed. This file can be large and not always suitable to email as an attachment, so if you need hosting you might consider a free Windows Live SkyDrive account.

There are a number of ways to report feedback, including but not limited to the following.

As we identify common installation issues I will post solutions and workarounds so you can start testing out the product changes for Visual Studio 2010 and provide feedback to product teams.

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  • First of all thank you and Visual Studio Team! It is really nice to see that somebody improving development tools and also installation experience!

    I didn't try it and I'm not sure if I will, because we are also close to release, so upgrading to SP1 will be a big change in our company.

    But I'm just interested, did you use Wix 3.6 with Burn to create installer for Beta?

    Does Wix 3.5 support VS 2010 SP1 (Beta)?

  • We do not use Burn for this release. It's not yet stable enough with the features we need including patching. This is the same engine we used to ship.NET 4.0.

  • My install failed:

    Action: Performing Install on MSP: D:\VS10sp1-KB983509.msp;D:\VC10sp1-KB983509-x86.msp;D:\VC10sp1-KB983509-x64.msp;D:\VC10sp1-KB983509-IA64.msp;D:\VS10sp1-KB983509-Pro.msp;D:\VS10sp1-KB983509-jpn.msp targetting Product: Microsoft Visual Studio 2010 Professional - ENU...

    [1/14/2011, 14:20:35]Successfully called MsiEnableLog with log file set to C:\Users\164871a\AppData\Local\Temp\Microsoft Visual Studio 2010 Service Pack 1_20110114_141351160-Microsoft Visual Studio 2010 Professional - ENU-MSP1.txt

    [1/14/2011, 14:20:35]Log File C:\Users\164871a\AppData\Local\Temp\Microsoft Visual Studio 2010 Service Pack 1_20110114_141351160-Microsoft Visual Studio 2010 Professional - ENU-MSP1.txt does not yet exist but may do at Watson upload time

    [1/14/2011, 14:20:42]about to call MsiInstallProduct with PATCH="D:\VS10sp1-KB983509.msp;D:\VC10sp1-KB983509-x86.msp;D:\VC10sp1-KB983509-x64.msp;D:\VC10sp1-KB983509-IA64.msp;D:\VS10sp1-KB983509-Pro.msp;D:\VS10sp1-KB983509-jpn.msp" on product {D6B15AE6-B052-363E-B6BB-C4714CBA6509}(C:\Windows\Installer\fb8820.msi) to install patches.

    [1/14/2011, 14:36:28] Returning IDOK. INSTALLMESSAGE_ERROR [Error 1935.An error occurred during the installation of assembly 'Microsoft.VisualStudio.TextTemplating.10.0,version="10.0.0.0",publicKeyToken="b03f5f7f11d50a3a",processorArchitecture="MSIL",fileVersion="10.0.31118.1",culture="neutral"'. Please refer to Help and Support for more information. HRESULT: 0x80070005. ]

    [1/14/2011, 14:44:29] Returning IDOK. INSTALLMESSAGE_ERROR [Error 1712.One or more of the files required to restore your computer to its previous state could not be found. Restoration will not be possible.]

    [1/14/2011, 14:44:31]Patch (D:\VS10sp1-KB983509.msp;D:\VC10sp1-KB983509-x86.msp;D:\VC10sp1-KB983509-x64.msp;D:\VC10sp1-KB983509-IA64.msp;D:\VS10sp1-KB983509-Pro.msp;D:\VS10sp1-KB983509-jpn.msp) Install failed on product (Microsoft Visual Studio 2010 Professional - ENU). Msi Log:

    [1/14/2011, 14:44:31]MSI returned 0x643

    [1/14/2011, 14:44:31] Entering Function: MspInstallerT >::Rollback

  • @JamesH, this is a common error for the Beta and is fixed for RTM. In most cases you can retry the installation.

  • I tried for about 4 hours to get this installed and failed.

    The list of things I tried is too long to describe but I have battled MS installations for many years and regard myself as capable with the  scars to prove it.

    But here I failed, the error messages were pretty poor although I managed to dig through the logs to find the real reasons for the errors. The box it was being installed on was as close to a vanilla setup as you get in the wild. I guess its only a beta so hopefully RTM fixes these issues, anyway I had a range of errors all centred on KB983509.

    The first errors I saw were 'the file 'd:\Program Files (x86)\Microsoft Visual Studio 10.0\Common7\Packages\webdirprj.dll could not be edited' (or something similar_

    I restarted and then got 'some cab file is missing or corrupt', each time I ran it I seemed to get a different cab file missing. I tried clearing the temp drive and then downloaded the full ISO. This also failed with:

    Returning IDOK. INSTALLMESSAGE_ERROR [The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2349. ]

    [2/16/2011, 14:4:14] Returning IDOK. INSTALLMESSAGE_ERROR [Error 1712.One or more of the files required to restore your computer to its previous state could not be found. Restoration will not be possible.]

    Finally out of desperation I tried running just KB983509 which worked! But I am not able to run the full install from the ISO or web download. Incidentally my VS2010 install is on my D drive.

  • I've tried to install VS2010 SP1 Beta using both the online install and the .iso, both fail.

    At the end of the install I sent the log files to Microsoft - hope they are of some use.

    I want to get SP1 Beta so I can use IIS Express 7.5 instead of the VS2010 Development Server on my Windows XP SP3 (with current updates) installation.

    The log file from the .iso install shows:

    Verifying Digital Signatures: D:\VS10sp1-KB983509-Pro.msp

    [2/22/2011, 9:56:40] D:\VS10sp1-KB983509-Pro.msp: Verifying signature for VS10sp1-KB983509-Pro.msp...

    [2/22/2011, 9:56:50]Possible transient lock. WinVerifyTrust failed with error: 2148204800

    [2/22/2011, 9:56:50]Possible transient lock. WinVerifyTrust failed with error: 2148204800

    [2/22/2011, 9:56:50]D:\VS10sp1-KB983509-Pro.msp - Signature verification for file VS10sp1-KB983509-Pro.msp (D:\VS10sp1-KB983509-Pro.msp) failed with error 0x800b0100 (No signature was present in the subject.)

    [2/22/2011, 9:56:50] D:\VS10sp1-KB983509-Pro.msp Signature could not be verified for VS10sp1-KB983509-Pro.msp

    [2/22/2011, 9:56:50]No FileHash provided. Cannot perform FileHash verification for VS10sp1-KB983509-Pro.msp

    [2/22/2011, 9:56:50]File VS10sp1-KB983509-Pro.msp (D:\VS10sp1-KB983509-Pro.msp), failed authentication. (Error = -2146762496). It is recommended that you delete this file and retry setup again.

    [2/22/2011, 9:56:50]Failed to verify and authenticate the file -D:\VS10sp1-KB983509-Pro.msp

    [2/22/2011, 9:56:50]Please delete the file, D:\VS10sp1-KB983509-Pro.msp and run the package again

    [2/22/2011, 9:56:50] Action complete

    [2/22/2011, 9:55:34]calling PerformAction on an installing performer

    [2/22/2011, 9:55:34] Action: Performing actions on all Items...

    [2/22/2011, 9:55:35]Wait for Item (VS10sp1_x86.msi) to be available

    [2/22/2011, 9:55:36]VS10sp1_x86.msi is now available to install

    [2/22/2011, 9:55:36]Creating new Performer for MSI item

    [2/22/2011, 9:55:37] Action: Performing Action on MSI at D:\VS10sp1_x86.msi...

    [2/22/2011, 9:55:37]Log File C:\DOCUME~1\ADMINI~1.JAM\LOCALS~1\Temp\Microsoft Visual Studio 2010 Service Pack 1_20110222_095457578-MSI_VS10sp1_x86.msi.txt does not yet exist but may do at Watson upload time

    [2/22/2011, 9:55:37]Calling MsiInstallProduct(D:\VS10sp1_x86.msi, EXTUI=1

    [2/22/2011, 9:56:2]MSI (D:\VS10sp1_x86.msi) Installation succeeded. Msi Log: Microsoft Visual Studio 2010 Service Pack 1_20110222_095457578-MSI_VS10sp1_x86.msi.txt

    [2/22/2011, 9:56:2]: no error

    [2/22/2011, 9:56:2] Action complete

    [2/22/2011, 9:56:3]Wait for Item (VS10sp1-KB983509.msp;VC10sp1-KB983509-x86.msp;VC10sp1-KB983509-x64.msp;VC10sp1-KB983509-IA64.msp;VS10sp1-KB983509-Pro.msp;VS10sp1-KB983509-jpn.msp) to be available

    [2/22/2011, 9:56:51]Final Result: Installation failed with error code: (0x800B010B), "Generic trust failure. " (Elapsed time: 0 00:01:54).

    The log file suggests:

    File VS10sp1-KB983509-Pro.msp (D:\VS10sp1-KB983509-Pro.msp), failed authentication. (Error = -2146762496). It is recommended that you delete this file and retry setup again.

    I used IsoBuster and found that VS10sp1-KB983509-Pro.msp is 288MB.

    I haven't tried recreating the .iso without this file because it is such a hugh chunk of SP1 Beta that I find it hard to believe I'd get a viable install without it.

    Is this a known problem?

    Should I really delete VS10sp1-KB983509-Pro.msp and retry setup again

    Any suggested workaround so I can get a successful install?

    Thanks

  • If you're downloading the ISOs, please be sure to validate the SHA1 hash of the image. MSDN Subscribers can find the SHA1 hash and CRC at msdn.microsoft.com/.../default.aspx.

    It appears we didn't publish these publicly, so I've pasted them here.

    SHA1: 689D43B05462012F38B1667E7A83065D03F2F969

    CRC: 04E80256

    @"VisualStudioInstallation Woes", from your other message I see TFS is broken. This is because SP1 is not installed in full. VS10sp1-KB983509.msp is not the only patch that needs to be applied, and they need to apply to all products installed. You can rerun the SP1 Beta installation, but I encourage you to temporarily turn of any virus scanning or malware real-time detection programs. These have been known to cause enough lag to fail security checks with large files.

    @tachyon42, it sounds like the ISO may not have been a complete download. Did you get the same exact errors with the web installer? This could also be real-time virus scanners or malware detection causing latency.

    For anyone having problems, it would help to see the full logs. The snippets above don't show the whole picture. As noted above, please download and run go.microsoft.com and share %TEMP%\vslogs.cab on a web site like http://skydrive.com.

  • Hi Heath,

    I've checked the SHA1 hash code and it agrees with the .iso I am using, so the iso is not corrupted.

    I have put the log files on skydrive and you can access them there.

    I shutdown ZoneAlarm Extreme Security and I got the same error during VS2010 SP1 Beta install.

    I will next try uninstalling ZoneAlarm just to make sure no part of ZoneAlarm still memory resident is causing the problem.

  • Its taking more than 3 hours to install, And I have tried above solutions But the installation in not complete.

  • @Vinay, have you checked out blogs.msdn.com/.../visual-studio-2010-service-pack-1-installing-for-over-2-hours-could-be-a-sign-of-a-problem.aspx ?

  • I downloaded the .ISO for VS service pack 1. It hangs at "Installing VS10sp1-KB983509"

  • @Padmanabh, did you verify the checksum of the ISO? Commonly, large downloads like this get corrupted which is why we recommend the web bootstrapper (which can also create a layout using the /layout switch so you can copy to a network resource or just save on disk).

    Also check out blogs.msdn.com/.../visual-studio-2010-service-pack-1-installing-for-over-2-hours-could-be-a-sign-of-a-problem.aspx to see if that's the case.

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