In our previous post about IE’s Reset Internet Explorer Settings feature, we’ve discussed how incompatible browser extensions, add-ons, spyware or malware can cause compatibility issues such as application hangs in IE7.
In this post, we wanted to go into more detail about how to troubleshoot with Internet Explorer 7. So, how does one go about identifying the cause for toolbar or add-on program problems?
To identify if an incompatible browser add-on or extension is at the root of your troubles, we recommend taking advantage of Internet Explorer’s (No Add-ons) mode. The following are steps to do this:
Note: The Manage Add-ons option under Tools is disabled in No Add-ons mode so you must go to Internet Options, Programs, Manage add-ons to manually enable/disable add-ons.
In general, updating to the latest version of a toolbar or extension can resolve most issues. Below we’ve included a few commonly known problems and where to get the latest updates:
The following is a list of known incompatible toolbars that can cause crashes or hangs in IE. We’re actively working with application owners to provide newer, compatible versions so please expect to see updated versions soon of your favorite toolbars. The current workaround is to disable or uninstall these when running IE7:
Check the Release Notes for Internet Explorer 7 Beta for the latest list of incompatible toolbars and where to find updated versions that work with IE7. The release notes also discusses some known incompatible programs and extensions as well as workarounds for common issues.
If you want to give us feedback or submit a bug on an incompatible application or extension, visit the Microsoft Connect site and sign up for our Internet Explorer Feedback program in order to access the IE pages.
As always thank you for using IE7!
Keryn MarkProgram Manager