Store Associates and Store Managers are usually the people that have the most contact with the customer in a Retail organization. As a result of observations and feedback from customers, they are usually in a position to make innovative suggestions on...

Unified communications technology enables Store Managers and Store Associates to be connected in unique ways. In this demo, Chris Mayo, the technical evangelist for Unified Communications (UC) and John Rauschenberger from Clarity Consulting  team...

There is an interesting trend of companies using microblogging services like Twitter to monitor customer complaints. One example mentioned in the Boston Globe is that of a customer who griped about his HDTV reception via twitter during an NBA playoff...