http://blogs.msdn.com/b/innov8showcase/archive/2010/01/25/streamlining-customer-service-with-windows-7-and-multi-touch.aspxHow many times have you called your cell phone carrier, or your cable provider and received an automated message to authenticate yourself (phone number, address, etc..)?  Then, the split second you get someone on the phone, they do what?  Theyen-USTelligent Evolution Platform Developer Build (Build: 5.6.50428.7875)