I apologize for not posting lately, we've been really heads down on Beta 2 and working on our sessions for MMS. I plan to post more regularly again when things die down a bit, but in the meantime just wanted to let you know that I'll be at MMS doing the session below. If anyone is also going to be there, come check out our talk.
SO23 Customizing and Extending Service Manager Speaker(s): Jakub Oleksy, Travis Wright Track(s): Operations Management Session Type(s): Breakout Session Products(s): Operations Manager 2007, Service Manager
A technical drill-down on the customization capabilities of Service Manager: This session will articulate how to extend and deliver Service Manager through the delivery of management packs. We will demonstrate the authoring tools to learn how to create workflows, customize templates and extend the configuration management database