Dyson vacuum cleaners are maintained and serviced by 177 field engineers in the United Kingdom Until recently, the engineers relied on paper schedules and forms, which required administration each evening. Dyson worked with Microsoft® Gold Certified Partner Blackbay to roll out its Service Connect application, which works with Windows Mobile® software running on Panasonic Toughbook devices. Engineers can view their schedules at any time and can input data directly into the device at each job. The system saves at least one hour of administration a day per engineer, resulting in an overall business saving of 220 hours a year, and information gathered in the field is now accurate and available in real time. Parts are ordered correctly, resulting in a higher first-time fix rate, and Dyson can provide a more professional service to Dyson owners, improve response times, and streamline business processes.
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