By switching their dispatching system from outdated laptops to Windows Mobile devices, BT Payphones’ 400 roving engineers were able to achieve a 20% increase in productivity – and a 10% decrease in time to fix broken payphones.

The key to their success is a powerful mobile application, developed using the .NET Compact Framework, which gives engineers a detailed, real-time view of the open jobs in their area, along with GPS navigation to help them reach broken equipment more easily.

We’ve just published a great Video Case Study which you can watch HERE