Customer Centricity can be defined as an approach to doing business in which a Retailer focuses on creating a positive and personalized consumer experience at the point of sale and across all channels. According to Aberdeen 60% of best-in-class retailers...

Now more than ever, customers are driven by the value in their shopping experiences. Shopping has evolved to become part of the consumer’s increasingly connected lifestyle that is characterized by a shopper who is Digital, Social, Mobile, Enabled, and...

According to mashable, Target is the winner….

Customer centricity, as the term suggests, means keeping the customer at the center of your universe. As we see it, the concept of customer centricity has three pillars:  clienteling, loyalty, and marketing. Clienteling helps businesses engage with...

Intel and Microsoft launched a digital signange evaluation kit, find out more and get one if you like from http://www.winmate.com.tw/DigitalSignage/DSEK-10.htm?showblock=Product

Get some (and much more) on May 20 at the Microsoft Application Infrastructure Virtual Event When I was building apps for supply chain planning in a previous life, object caching was one of my headaches, we ended up writing thousands of lines of...

More details at http://www.gartner.com/it/page.jsp?id=1283413 , but following is the snapshot Top 10 Business and Technology Priorities in 2010 Top 10 Business Priorities Ranking Top 10 Technology Priorities Ranking...

Businesses need to stay informed and engaged on conversations happening in the social media about their products and brands. Discover these social conversations, identify the people who influence the image of your brand (the self-selected brand ambassadors...

According to the latest issue of AdAge, Starbucks owes some of its recent same store sales increase to successful use of social media. After a dismal 2008, mystarbucksidea.com was launched as part of a multifaceted turnaround plan...the site now has some...

undefined http://download.microsoft.com/download/6/9/F/69FC119C-E0B0-4A27-AE74-D05457CA68AE/MicrosoftEcommPrescriptiveArchitecture.pdf The The whitepaper provides an effective and proven design, development and deployment level guidance for solution...

"Retailers who aren't engaging customers through social media could be missing the boat," said RAMA Executive Director Mike Gatti. "Twitter, Facebook and blogs are becoming increasingly popular with moms as they search for coupons or deals and keep in...

Last week I was at NRF in New York, essentially 'the' conference for retail. I wasn't there last year, but what I heard many attendees say was that this was a huge improvement over last year, the mood was generally upbeat, good for the industry. Microsoft...

Apparently in a down economy like this, one thing that goes up is shoplifting. According to a recent article in RetailWeek , The British Crime Survey, published in July, revealed shoplifting was up 10% overall in the past year. London saw an 11% hike...

Download the CTP from the Download Center , install this pre-release into a non-production environment to learn how it provides an improved business management experience, enhanced cross-channel enablement with 3-tier development and deployment support...

Something I learnt today...retailers divide the year into 52 weeks of 7 days each, thats 364 days, what do they with the extra day....apparently every 6 yrs an extra week is added to the year...this is going to happen 2012, get the retail calendar from...

Facebook: 250 million users, 120 million logins a day, 5 billions minutes spent on the site each day Is Facebook an ecommerce destination, retailers should be drooling at these numbers. Sears and Threadless already allowed people to add items to their...

Hi there, After a long hiatus, I am back to blogging again. I recently took on a new role driving the technology strategy behind our ecommerce solutions. I will be working with techies in the Retail industry again..hooorraay...as you all know industries...

The sun is out after days of rain here in Seattle, there is a new hope in the air across the country...but these are not the only reasons, today we released the developer guidance for sharepoint developers to Make architectural decisions about feature...

We released beta 1 of a new application architecture guide last week at PDC, check it out and follow along as the guide is developed: http://www.codeplex.com/AppArch JD Meier and his team is doing some ground breaking work, developing a practical handbook...

After 4+ years in Developer and Platform Evangelism I moved to a new team. I will be the group program manager for a team called Patterns and Practices in the Developer Division at Microsoft.   PnP, is well known for its guidance, Enterprise Library...

composition in the enterprise has been a holy grail, but the lack of a solid app platform that allows for decoupling and provide the 'containers' needed for composing components didn't exist. With SharePoint, we have such a platform. OBAs are composite...

MS Press recently published a book titled “ 6 Microsoft Office Business Applications for Office SharePoint Server 2007 ”. This book highlights the breadth of approaches developers can take for building Office Business Applications (OBAs). These approaches...

2008 Office Developer Conference is around the corner...Bill Gates is delivering a special keynote...I plan to be there, we are running the architecture track at ODC, so if you want to know the latest on OBAs, go register...I will see you in San Jose

Whether you are on a slow bandwidth connection or are lazy to downlaod the OBA RAP for PF vpc, now you can see how it works using the virtual lab: http://go.microsoft.com/?linkid=7091160

checkout the new reference architecture packs we released earlier this week 1. OBA RAP for E-Forms processing addresses common patterns in data collection and processing using InfoPath 2007, SharePoint Server 2007, InfoPath Forms Services, Outlook, and...