Saw a reference on Chris Sells' blog, about this posting by Eric Sink.  Chris' words: “There's just so much good advise in this post and it covers so much ground that I can't even think of a clever summary. Just go read it.”

(An aside: Am I arrogant if I point you to something that Chris Sells has written, as though you wouldn’t have already seen Chris’ post already?  Implication is that anyone reads my posts…  And that they ignore Chris.  Nah.  Just means I really like what Eric has to say and want to make sure people see it.)  ;)