In the lifetime of a case, particularly one of high impact, a point is reached where a decision is necessary regarding the direction of the case. This decision impacts how the situation is approached going forward. The decision that must be made is: ...

As Naresh pointed out in his history of content conversion blog, Exchange 2000 swapped the roles of our primary transport from X.400 to SMTP. As such we also more closely integrated in native MIME formatted message into Exchange store by introducing the...

Part of my role is to understand trends and determine how technically we can solve our supportability issues. While performing some reviews of cases related to store startup, I was shocked at the number of cases where the 16GB limit of the standard version...

This is an issue that I ended up spending 6 hours debugging, only because the answer could not be found in any documentation. I know as soon as I post this someone will go post a comment saying "duh, its documented right here <link>" The scenario...