I've gotten a number of requests to help individuals with their individual Visual Studio challenges. I've been trying to figure out how to put this nicely. I can't help each of you and do my job here; maybe if cloning becomes an option...
However, if you comment to a specific post and your question is interesting enough for everyone, then you have a greater chance of getting an answer. Witness Sergey who asked knowing how busy we were. He probably didn't expect an answer but he had an excellent question. So he and all of our readers got a detailed answer. For the rest of you I recommend considering the following which I've gleaned by talking to our friendly Product Service Support representative, Ed Dore.
Where can I get assistance with my VSIP SDK issues?
There are a number of support options available for customers with questions and/or problems pertaining to extending or automating the VS .Net environment. Be it macro programming, COM automation, Add-in development, or VSIP SDK package authoring.
First the free stuff:
The MSDN Visual Studio Extensibility Development Center (
The microsoft.public.vstudio.extensibility newsgroup is another great resource. This newsgroup is frequented by Visual Studio .Net developers and managers, in addition to our Visual Studio .Net Extensibility support team. There is a growing community of developers and newsgroup MVPs that actively participate in this newsgroup as well. The microsoft.public.vstudio.extensibility newsgroup is a managed newsgroup. If you are an MSDN Universal Subscriber, be sure to register a no-spam alias to ensure a response from Microsoft. See
The MSDN Forums is a resource for our customers to research FAQs and problems. The information garnered there is archived and searchable. The VSXUE team has created a forum called Visual Studio Extensibility that concentrates on questions about VSIP and Automation.
Paid support options:
Microsoft maintains a dedicated support team to help address problems and questions pertaining to VS .Net extensibility. Some Visual Studio .Net products come with a number of free support incidents included with the purchase of the product (http://msdn.microsoft.com/vstudio/support). MSDN subscription packages may also include a number of support incidents with the purchase (http://msdn.microsoft.com/subscriptions/support/technical/). Support incidents can also be purchased through a variety of support offerings available under the Developer Tools category on the following site: http://support.microsoft.com/select/?target=assistance.
Please note that standard support incidents cannot be used for issues that are advisory or consultory in nature. Issues involving a deep level of integration via the VSIP SDK can be quite complex, and we recommend customers authoring non-trivial VSIP packages to consider purchasing a Premier Support contract with Microsoft (http://www.microsoft.com/services/microsoftservices/prem.mspx?gssnb=1). For smaller companies, the new Partner Advantage Suport offering (http://www.microsoft.com/services/microsoftservices/partadv.mspx), may be an attractive alternative to a traditional Premier Support offering.
Information on pricing of individual support requests, which can be submitted via email or phone, can be found on the following website: http://support.microsoft.com/oas/default.aspx?gprid=3040. Questions concerning Pemier Support offerings in conjunction with the VSIP program can be sent to firstname.lastname@example.org. Questions concerning the new Premier Advantage program, can be sent to email@example.com.
I trust this provides some relief or at least options. Enjoy
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