I was nosing around on the Microsoft Training sites and I found this keeper : Get a FREE Second Chance to Pass Your Microsoft Certification Exam. For a limited time, you can get a free second shot at any Microsoft IT Professional, Developer, or Microsoft...

Q: I was specifically looking for information on what an alert will do and how it will show up in the record. A: A workflow rule can create an activity, send e-mail, create a note, update a record, or change the status of a record. When the help file...

I happened to be talking to a coworker about 'Growing Your Career'. It seems this has been the buzzword to describe an active participation by an individual to find the perfect job. Growing your career is more than just networking, smoozing with the people...

You can use Quick campaigns in either the Sales or Marketing areas of Microsoft Dynamics CRM to create activities (an action to be performed, such as a task, or a communication item that is sent or received) that can be applied to a marketing list or...

A great example of a sales process can be found in the Workflow Manager Help. The example uses a sales template, which is one of the ways to create a sales process. You can also create a sales process without a template. To look at the example in Help...

A nice pointer from Anne Stanton to A CRM blog : "The problem is the following: As the breadth of customer-related activity – and software sales – grows, it’s becoming harder and harder to use the over-arching term CRM to compare one vendor’s offering...

If you didn't get to go to Convergence 2006, start working it with your management team today for next year's event. Convergence 2007 will be in sunny San Diego. To tide you over, ask your coworker who did get to go to share this DVD with you. The...

At Convergence 2006 I met many of the MVPs and bloggers whom I have been corresponding with during my first two months on the job. It is always nice to be able to put a face with a relationship. Here are some of the many people I met in no particular...