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June, 2006 - A CRM Riff - Site Home - MSDN Blogs
A CRM Riff
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June, 2006

  • A CRM Riff

    Microsoft CRM Provides a Boat-load of Standard Reports

    • 3 Comments
    This from online Help includes four topics that describe available reports provided out of the box. Using Default Sales Reports In Microsoft CRM, you can run standard sales reports or create your own customized reports to gain valuable insight and...
  • A CRM Riff

    What are services and how do you use them with CRM?

    • 3 Comments
    A customer asks, "What are services and how do you use them in the CRM World?" Good question. Services are a type of work performed for a customer by one or more resources. Services are scheduleable activities. You can find more information about services...
  • A CRM Riff

    What's in a date format?

    • 2 Comments
    You have a number of options when choosing how the date will look in your implementation of Microsoft CRM 3.0. The display depends on the fiscal year and period settings you choose and will effect how the fiscal year appears in the Period column for displaying...
  • A CRM Riff

    Robert Scoble is Leaving Microsoft

    • 2 Comments
    It's amazing to read about this story and see the different spins that certain groups have about Robert's depature. But I think the best way to read about it is to to check out Robert's blog . No simple story, Robert is balancing the needs of his family...
  • A CRM Riff

    Dynamics CRM 3.0 Performance Tuning

    • 1 Comments
    Charlie Wood writes: I will be running a session at TechEd in Boston next week which is all about scalability and performance (the friendly cousins of tuning). There are plenty of considerations to take into account when talking about tuning and...
  • A CRM Riff

    How to Discover the Next Great Hire

    • 5 Comments
    JobSyntax wrote a nice piece called top ten reasons why employers have a hard time hiring good talent . Anytime you title something 'top ten' studies have shown you get more hits on your blog. In this case, the title is deserving. Here are some of my...
  • A CRM Riff

    Is Your Business Ready for Hurricane Season?

    • 3 Comments
    I was watching the news last night, and it seems like it's a little early in the season for hurricanes to be making appearances. But there they are starting up again. Well I checked the experts and indeed they say, "On December 5, 2005, Klotzbach's team...
  • A CRM Riff

    Send Roses to the Living - Keeping Your Best Customers

    • 0 Comments
    Sometimes the only time a person gets roses is when they have died. I'm betting that person would have appreciated the flowers more had they arrived during their life time. I've come to realize this in the last ten years and I've been spending more time...
  • A CRM Riff

    The Slippery Slope of Blog Statistic Gathering and Weighing

    • 2 Comments
    The internal Microsoft bloggers alias, where no topic is taboo and I find out things fast than the Seattle Times, has spent most of today talking about the importance or lack thereof of blog statistics. This response hit me like a tidal wave: "You...
  • A CRM Riff

    Naked Conversations

    • 0 Comments
    Why is blogging important to your business? What are some of the best practices when implementing company blogging? Bill Gates sez of Robert Scoble, "You are letting people have a sense of the people here (at Microsoft). You're building a connection....
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