Find support in a public newsgroup (free offering)
Public newsgroups enable partners and customers to solve real-world problems through a peer-to-peer exchange of ideas, experience, and resources. To access a newsgroup, visit Microsoft Business Solutions CRM Newsgroups and enter your question there.
Join our Community (free offering)
You can also join our CRM Sandbox to use our forums and receive alerts on the latest CRM news and information.
In addition, our support professionals handle technical support requests to help solve your unique issues.
Choose a support plan
Service offerings may vary by country. If you are located in the United States or Canada, learn more about available service plans. For customers outside the United States and Canada, please visit the Microsoft Business Solutions worldwide locations page. Or contact your local channel partner for more information about available service options.
Access customer support
If you are in the United States or Canada, and you have a Microsoft Business Solutions service plan, visit CustomerSource to access e-Support. Enter your user name and password. Or call (888) 477-7877 for telephone support, and enter your authorization number. Retail Management System customers should call (888) 400-4266.
If your Microsoft Business Solutions service plan has lapsed, contact your local channel partner for support assistance. Microsoft Great Plains and Microsoft Solomon customers in the United States and Canada and Microsoft Business Solutions CRM and Microsoft Business Retail Management System customers worldwide have the option to acquire per-incident support from Microsoft Business Solutions. Call (888) 477-7877 in the United States and Canada. Or call the local support number for your country to acquire per-incident support.
If you are enrolled in Microsoft Services Premier Support or Microsoft Services Essential Support, call (800) 936-3500 in the United States or Canada. Or call the local Microsoft Support.
You can also choose to directly work with a channel partner who understands the unique service needs of their business
Find support for partners
If you are a Microsoft partner with a Microsoft Business Solutions competency, visit PartnerSource and enter your user name and password to submit an electronic support request. Or call (888) 477-7877 in the United States or Canada, and enter your authorization number. Or call the local support number for your country.
If you are enrolled in the Microsoft Partner Program, you may have Professional Support Incidents as a benefit. To see if you have incidents available that can be used for Microsoft Business Solutions technical support, visit the Online Assisted Support Options page.
Want to learn more about how to use Microsoft Dynamics CRM 3.0? Visit http://www.microsoft.com/dynamics/crm/using/default.mspx
Download the latest online Help update (June 2006) at http://www.microsoft.com/downloads/details.aspx?FamilyID=309129a8-9a6b-478a-87c8-fd7e7e1e6486&DisplayLang=en.