I have added YALL (yet another link list) because I wanted to use this blog as a one place stop to connect me to the blogs I read on a regular basis in the CRM space. I thought I'd introduce the gurus to you with what little I know about them from a work...

Are you always trying to improve your Microsoft Dynamic CRM 3.0 skills? Here are some ideas that you can access from the Web. Free Training Courses Microsoft CRM 3.0: What's New - Provides information required to recognize the key differences...

That is the most common reason that customizations are not appearing. This is the final step in the online Help procedure: Create a new entity, which is in the online Help topic, Create or edit an entity. When your customizations are complete, publish...

One of the partners thought I should blog about why I call myself JaAG. JaAG is just an expansion of my initials Ja mes A . G lass. It is also my Microsoft alias. So I often find myself in this conversation: Them: JaAG, that's a cool alias. How...

In May we kicked off the CRM team blog and the team has blogged every working day since then. It has been an effort with contributions from all corners of the team. Marketing, Training, Devs, PMs, test, UX, and MVPs have contributed to the blog. And comments...

Targeted marketing lists are necessary to a successful campaign. Your marketing team can create a targeted marketing list of existing customers and associate the marketing list with a campaign. Alternatively, your team can use a marketing list they obtained...

Hans has been creating cartoons for us for a few years now, ever since he joined Microsoft as a full-time employee also known as an FTE or Microsoftie. I thought you might enjoy this parody of life at Microsoft. Happy Friday everyone.

As you may already know, additional documentation on the workflow feature is available from the Workflow Manager tool on the server that is running Microsoft CRM. But you may have noticed that we have not provided example templates for you to use in our...

The Association for Computing Machinery sponsors a Web rag called Ubiquity. ACM delivers resources that advance computing as a science and a profession. ACM provides the computing field’s premier Digital Library and serves its members and the computing...

The easiest way to send mail to multiple companies is to used Advanced find to create a list of the companies in a specific categories or criteria. Then, if you are using the Web application of Microsoft CRM, you can use Direct e-mail and Microsoft CRM...