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August, 2006 - A CRM Riff - Site Home - MSDN Blogs
A CRM Riff
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August, 2006

  • A CRM Riff

    More Fun with Metrics

    • 4 Comments
    There are a lot of books out there that talk about the importance of Web metrics. I am constantly sifting through the statistics generated by the various Web properties that I own trying to determine what is interesting to my team and management. The...
  • A CRM Riff

    Self-help and troubleshooting for Microsoft Dynamics CRM 3.0

    • 4 Comments
    The CRM team has published a list of the most commonly asked questions and possible solutions on the Microsoft Dynamics Community site. This information is also added to updated releases of the online Help. If you haven't taken advantage of this resource...
  • A CRM Riff

    Why am I called JaAG?

    • 4 Comments
    One of the partners thought I should blog about why I call myself JaAG. JaAG is just an expansion of my initials Ja mes A . G lass. It is also my Microsoft alias. So I often find myself in this conversation: Them: JaAG, that's a cool alias. How...
  • A CRM Riff

    Making Community Guru connections at Microsoft

    • 4 Comments
    I have added YALL (yet another link list) because I wanted to use this blog as a one place stop to connect me to the blogs I read on a regular basis in the CRM space. I thought I'd introduce the gurus to you with what little I know about them from a work...
  • A CRM Riff

    Microsoft Campus Pictures

    • 2 Comments
    In the great northwest of the US, where the Redmond Microsoft campus is located, you are hard pressed to take a picture that isn't enhanced by the natural beauty of the region. With the Cascade and Olympic mountain ranges, the Puget Sound, and the evergreen...
  • A CRM Riff

    MicroNews Weekly Comic

    • 2 Comments
    Hans has been creating cartoons for us for a few years now, ever since he joined Microsoft as a full-time employee also known as an FTE or Microsoftie. I thought you might enjoy this parody of life at Microsoft. Happy Friday everyone.
  • A CRM Riff

    Target Marketing Lists with CRM 3.0

    • 2 Comments
    Targeted marketing lists are necessary to a successful campaign. Your marketing team can create a targeted marketing list of existing customers and associate the marketing list with a campaign. Alternatively, your team can use a marketing list they obtained...
  • A CRM Riff

    Direct E-mail Tips and Tricks

    • 2 Comments
    The easiest way to send mail to multiple companies is to used Advanced find to create a list of the companies in a specific categories or criteria. Then, if you are using the Web application of Microsoft CRM, you can use Direct e-mail and Microsoft CRM...
  • A CRM Riff

    Buzzword Bingo Anyone?

    • 2 Comments
    I used play a version of this in college. :o) Do you keep falling asleep in meetings and seminars? What about those long and boring conference calls? Buzzword Bingo is a way to change all of that! How to play: Before each meeting, visit Buzzword...
  • A CRM Riff

    Why Can't I Access the 'Settings' area?

    • 1 Comments
    From my FAQ file: There are several reasons why this may occur: • Using the features requires specific permissions, and not all roles have those permissions. To understand security roles, privileges, and access level, you can read the online...
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