July, 2007

Scott Adam's " The Day You Became a Better Writer " is a great read and bonus, it's short. :o) "Business writing is about clarity and persuasion. The main technique is keeping things simple. Simple writing is persuasive. A good argument in five sentences...

This just in from my friend Ben Piquard. " City of London Corporation is making more efficient use of resources by multi-skilling its contact centre agents to handle complex enquiries across its range of services and departments. The contact centre is...

Dare Obasanjo tries to bring some sanity into the leaked e-mail quoting the newly-hired Microsoftie about his experiences at Google. And that new employee has written this about the situation: "Today my words got splashed all around the Internet. It’s...

A friend of mine and coworker Philip Richardson blogged about reaching the Century mark on LinkedIn.com . I started using LinkedIn shortly after joining the CRM team last year. Here are my take aways. 1. Why didn't I do this sooner. There are so many...

It seems like everyday there are news pieces about the deaths of people who drive too fast. And as I drive around the eastside of Seattle, I'm amazed at some of the crazy drivers that I see, talking on a cell phone, weaving from side to side, and chasing...

Microsoft Dynamics CRM Analytics Foundation is a business intelligence solution accelerator for Microsoft Dynamics CRM 3.0 customers and partners. With Analytics Foundation, executives can better track and manage business performance with dashboards and...

Today is the last day of the Worldwide Partner Conference 07. We have a lot of Microsofties there talking to partners, ISVs, and customers. But if you couldn't make it there is a site with streamed keynotes, video demos and more for you to mine. Click...

From Seth Godin's Blog : "When we move online, though, two things happen. First, word among the black hats spreads fast. One person starts ripping you off and suddenly it's a hundred. Worse, the ripoffs and bad actions can scale. Sure, only one in a thousand...

Mike Snyder's Partner conference wrap up is a good read for anyone following Microsoft developer and business product lines. My favs follow: During that same Kevin Turner keynote, Microsoft did something I NEVER thought I would see. Microsoft announced...

We get a lot of questions concerning permissions. Some of them are not clearly about permissions but upon further inspection we realize it is a permissions issue. It is a good practice to check the properties of the record, so that you can see first hand...