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July, 2007 - A CRM Riff - Site Home - MSDN Blogs
A CRM Riff
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July, 2007

  • A CRM Riff

    Scott Adams on becoming a better writer

    • 2 Comments
    Scott Adam's " The Day You Became a Better Writer " is a great read and bonus, it's short. :o) "Business writing is about clarity and persuasion. The main technique is keeping things simple. Simple writing is persuasive. A good argument in five sentences...
  • A CRM Riff

    City of London Drives Efficiencies Using CRM

    • 1 Comments
    This just in from my friend Ben Piquard. " City of London Corporation is making more efficient use of resources by multi-skilling its contact centre agents to handle complex enquiries across its range of services and departments. The contact centre is...
  • A CRM Riff

    The Google and Microsoft weekly highlights

    • 1 Comments
    Dare Obasanjo tries to bring some sanity into the leaked e-mail quoting the newly-hired Microsoftie about his experiences at Google. And that new employee has written this about the situation: "Today my words got splashed all around the Internet. It’s...
  • A CRM Riff

    Why I use LinkedIn.com

    • 1 Comments
    A friend of mine and coworker Philip Richardson blogged about reaching the Century mark on LinkedIn.com . I started using LinkedIn shortly after joining the CRM team last year. Here are my take aways. 1. Why didn't I do this sooner. There are so many...
  • A CRM Riff

    Why Do people drive too fast?

    • 1 Comments
    It seems like everyday there are news pieces about the deaths of people who drive too fast. And as I drive around the eastside of Seattle, I'm amazed at some of the crazy drivers that I see, talking on a cell phone, weaving from side to side, and chasing...
  • A CRM Riff

    Microsoft Dynamics CRM Analytics Foundation

    • 1 Comments
    Microsoft Dynamics CRM Analytics Foundation is a business intelligence solution accelerator for Microsoft Dynamics CRM 3.0 customers and partners. With Analytics Foundation, executives can better track and manage business performance with dashboards and...
  • A CRM Riff

    Get your WPC 07 Videos here

    • 1 Comments
    Today is the last day of the Worldwide Partner Conference 07. We have a lot of Microsofties there talking to partners, ISVs, and customers. But if you couldn't make it there is a site with streamed keynotes, video demos and more for you to mine. Click...
  • A CRM Riff

    The honor system by seth godin

    • 1 Comments
    From Seth Godin's Blog : "When we move online, though, two things happen. First, word among the black hats spreads fast. One person starts ripping you off and suddenly it's a hundred. Worse, the ripoffs and bad actions can scale. Sure, only one in a thousand...
  • A CRM Riff

    The best Partner Conf wrap up I've seen so far...

    • 1 Comments
    Mike Snyder's Partner conference wrap up is a good read for anyone following Microsoft developer and business product lines. My favs follow: During that same Kevin Turner keynote, Microsoft did something I NEVER thought I would see. Microsoft announced...
  • A CRM Riff

    CRM Permissions GOTCHA ... AGAIN

    • 1 Comments
    We get a lot of questions concerning permissions. Some of them are not clearly about permissions but upon further inspection we realize it is a permissions issue. It is a good practice to check the properties of the record, so that you can see first hand...
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