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July, 2007 - A CRM Riff - Site Home - MSDN Blogs
A CRM Riff
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July, 2007

  • A CRM Riff

    Scott Adams on becoming a better writer

    • 2 Comments
    Scott Adam's " The Day You Became a Better Writer " is a great read and bonus, it's short. :o) "Business writing is about clarity and persuasion. The main technique is keeping things simple. Simple writing is persuasive. A good argument in five sentences...
  • A CRM Riff

    City of London Drives Efficiencies Using CRM

    • 1 Comments
    This just in from my friend Ben Piquard. " City of London Corporation is making more efficient use of resources by multi-skilling its contact centre agents to handle complex enquiries across its range of services and departments. The contact centre is...
  • A CRM Riff

    CRM Community teamwork

    • 0 Comments
    Getting the CRM community to work as a team is a lot like working with a band. There are lots of parts to coordinate, people to seek out to solo, and administrivia that goes into making any community successful. Thriving is much more fun than just barely...
  • A CRM Riff

    CRM Permissions GOTCHA ... AGAIN

    • 1 Comments
    We get a lot of questions concerning permissions. Some of them are not clearly about permissions but upon further inspection we realize it is a permissions issue. It is a good practice to check the properties of the record, so that you can see first hand...
  • A CRM Riff

    The best Partner Conf wrap up I've seen so far...

    • 1 Comments
    Mike Snyder's Partner conference wrap up is a good read for anyone following Microsoft developer and business product lines. My favs follow: During that same Kevin Turner keynote, Microsoft did something I NEVER thought I would see. Microsoft announced...
  • A CRM Riff

    Take your Daughter or Son to work day

    • 0 Comments
    Today my grandson Nicky has joined me to participate in Microsoft's 'Take Your Daughter or Son to work' day. It has become so popular that there are even Web sites devoted to this holiday. I remember when I started at Microsoft it was only 'Bring your...
  • A CRM Riff

    The honor system by seth godin

    • 1 Comments
    From Seth Godin's Blog : "When we move online, though, two things happen. First, word among the black hats spreads fast. One person starts ripping you off and suddenly it's a hundred. Worse, the ripoffs and bad actions can scale. Sure, only one in a thousand...
  • A CRM Riff

    Get your WPC 07 Videos here

    • 1 Comments
    Today is the last day of the Worldwide Partner Conference 07. We have a lot of Microsofties there talking to partners, ISVs, and customers. But if you couldn't make it there is a site with streamed keynotes, video demos and more for you to mine. Click...
  • A CRM Riff

    Microsoft dynamics crm 3.0 SDK

    • 0 Comments
    A customer asks, "Can I develop for CRM in C#?" You will find all the information you need for developing in C# with the Microsoft CRM SDK on our MSDN Developer Center: http://msdn2.microsoft.com/en-us/dynamics/crm/default.aspx In addition, you can download...
  • A CRM Riff

    Microsoft Dynamics CRM Analytics Foundation

    • 1 Comments
    Microsoft Dynamics CRM Analytics Foundation is a business intelligence solution accelerator for Microsoft Dynamics CRM 3.0 customers and partners. With Analytics Foundation, executives can better track and manage business performance with dashboards and...
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