November, 2008

I'm reading David Yack's book, CRM as a Rapid Development Platform . As David sez, "This book is not a "user" book, it's a developer book. I might even go as far as saying a power admin that wants to understand more about what's going on would benefit...

I run the customer suggestion triage for the Microsoft Dynamics CRM team. There, I said it. We use the Microsoft Connect system which I must say has made this process a LOT easier. We have a team of dedicated people who look at each suggestion and then...

ZDnet sez : "Michael Dell, the founder and CEO of Dell Inc., made an interesting observation during a brief appearance on the main stage at the Dreamforce conference. Today’s headlines tell us that, around the globe, things are slowing down – the economy...

I've been meaning to point y'all to this video for a while now. John O'Donnell joins the CRM Engineering for the Enterprise team. He talks with the team about a performance test with a Microsoft Dynamics CRM 4 implementation for 24,000 users. Yep, I said...

I was conducting a LiveMeeting session with the folks from the CRM User Group at http://www.crmug.com and was surprised that one of the participants didn't know what kinds of customizations could be done with our product. Your three big resources for...

Fantastic video on the progression of information technology, researched by Karl Fisch, Scott McLeod, and Jeff Bronman.

My good friend Sanjay pinged me to mention his Microsoft Dynamics CRM Incubation Week blog post. He sez: The current economic downturn is putting many entrepreneurs (startups and students) under increasing pressure, making it critical to find new resources...

The Sprint Now dashboard is amazing. "Blinking not recommended." I have heard a lot of people talking about adopting mobile broadband as their service provider. Take a look: This dashboard is meant to overload the user with information, which I believe...

I thought this was a rather interesting post from our friend Menno te Koppele called Pay Attention to Your Customers, Especially Now . When times get tough, there are sometimes some not too obvious opportunities for the savvy business people. Everybody...

PartnerPoint is offering a new series of webcasts on Search Engine Optimization and they tout it as specifically for Microsoft Partners. The spiel will be given by Interactive Limited CEO Dave Foreman who has done several sessions for Partner events....