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A CRM Riff
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  • Blog Post: CH2M Hill Increases Support Quality, Reduces Expenses by Using Global Help-Desk Solution

    “The new help-desk solution based on Microsoft Dynamics CRM will let us resolve 75 percent of all support inquiries in self-service style and the remainder over the phone, which is the exact opposite of what service management used to look like.” ~ Diane Sharrock , IT Director, CH2M Hill CH2M Hill ,...
  • Blog Post: Case Study: Zurich Services Corporation Improves Risk-Engineering Process with Flexible System

    Zurich Financial Services boasts an impressive Risk Engineering operation spanning 35 countries and employing nearly 1,000 risk specialists in various disciplines. However, the company relied on disparate regional systems to collect customer data, making it difficult to derive insights across geographies...
  • Blog Post: Microsoft Dynamics Case Studies

    Iowa Goodwill Establishes Powerful Client-Tracking System with CRM Technology Goodwill Industries of Central Iowa’s mission is to empower individuals and families with barriers to independence through training, education, and employment. Relying on manual, paper-based processes and spreadsheets to track...
  • Blog Post: Microsoft Dynamics CRM 4.0 Audit Plug-in

    James Kent pinged me the other day about his Auditing plug-in on CodePlex.com . He describes it thusly: Microsoft CRM 4.0 Audit Plugin is a simple-to-use plugin enabling basic data auditing capabilities. Configured via Plugin Manager, it is very simple to manage. Developed in C# and my spare time! The...
  • Blog Post: Microsoft Dynamics CRM Case Studies

    I found some interesting Microsoft Dynamics CRM profile case studies for the Manufacturing and Wealth Management companies. These profiles detail key drivers in each of these fields showing how Microsoft Dynamics CRM has met the needs of the profiled companies. Manufacturing Case Studies: Catalyst Paper...
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