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A CRM Riff
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  • Blog Post: Thinking about becoming a Microsoft Dynamics CRM Partner?

    World-class customer experiences begin with your people. When you give them the right tools to boost their productivity and amplify their impact, you equip your organization for success. And that is exactly what Microsoft Dynamics CRM business software is designed to do. Take full advantage of Microsoft...
  • Blog Post: LinkedIn.com Redux

    I have been using LinkedIn.com for so many years, I can’t tell you when I started. What I can tell you is that I wish this had been available when I first entered the workforce. I have lost track of so many coworkers and friends. And it fascinates me to see how the careers of my family and friends...
  • Blog Post: Check out the Microsoft Dynamics CRM Wiki

    Have you checked out the Microsoft Dynamics CRM Wiki yet? It is a collaborative project sponsored by the CRM MVPs . Here is their charter statement: Welcome to the Microsoft Dynamics CRM TechNet Wiki. The purpose of the wiki is to provide a comprehensive guide for IT professionals to learn about then...
  • Blog Post: Community at Convergence 2010

    I was really fortunate to get to go to Convergence this year. The team heard from a lot of people who are considering whether to invest in social software/media. The big question this Convergence was, “What is the cost of not investing?” My favorite piece of advice that I must have given out so many...
  • Blog Post: Nov CRMUG Pacific Northwest Regional Chapter Meet

    The next meeting of the CRMUG Pacific Northwest Regional Chapter features two intriguing user case studies:  Rosalee Alan from PAML will discuss how her company leveraged workflow to improve customer service and Robert Hanlon with the Portland Trail Blazers will present tips from their unique deployment...
  • Blog Post: Twitter: MSDynamicsCRM

    We've started up a Twitter account that you can visit at MSDynamicsCRM . We post Microsoft Dynamics CRM publications, blogs, articles and the like. Let us know what you think. I will report more on this project as we start to gain some insights and recommendations.
  • Blog Post: LinkedIn's New Search Platform

    I noticed that LinkedIn has released their new search platform. From LinkedIn's Esteban Kozak's blog we read: I am writing today to announce the full release of LinkedIn’s new search platform to over 31 million LinkedIn users. The new search platform at LinkedIn is redefining the way professionals go...
  • Blog Post: I'm a PC - I Play Sax.

    Can you find the picture I posted here ? I luv this campaign. :o)
  • Blog Post: Building Teams, relationships, and Events

    I really enjoyed this Labor Day weekend. There was lots of family visiting, events scheduled, and quality time with the people I like to be around. One of the events this weekend was the Dissonance, a jazz xTet gig at Ballard Locks. And it got me to thinking about building and maintaining successful...
  • Blog Post: Microsoft Dynamics CRM WEb Venues - Top 15?

    This is my team's draft. Would you highlight any other venues? Whether you’re interested in an online or on-premises solution, Microsoft Dynamics CRM has you covered. Check out just a few of the content and community areas available to help you create the perfect experience for your business. Microsoft...
  • Blog Post: Bill Gates links up with LinkedIn

    KOMOTV.com reports that Bill Gates now has a LinkedIn profile. Some of you know how much I luv LinkedIn.com . Heck, I even have some LinkedIn flash on the right side of this blog which will take you to my public profile. Through this networking portal I can reach back in the way back machine to people...
  • Blog Post: Oodles of CRM Add-ons

    I found this site very interesting: Pimp My CRM with over 126 add-ons to peruse. I can't vouch for their apps, but at the very least they could be a starting point for your solution. Can I say how much I dislike the overuse of Pimp? That will never be an attractive term for most of us methinks. Unfortunately...
  • Blog Post: Microsoft Office Dev Conference 2008

    ODC 2008 is the premier event for Microsoft Office and SharePoint developers, bringing together architects, developers, industry technical experts, Microsoft insiders, and key partners to redefine what it means to build on the Office system. It's in San Jose California this year February 10 - 13. Read...
  • Blog Post: Channel 9: CRM 4 (Titan) Overview

    Is it possible that someone in the CRM world hasn't seen this on Channel 9 Forums ? This is a nice phat, info-filled demo. Kudo's to Phil Richardson .
  • Blog Post: Windows Live SkyDrive updated

    Windows Live SkyDrive has just been updated with some new features, and with more storage. You can never have too much storage, right? Here are the highlights of these updates. 1 GB of storage – Everyone now gets 1 GB of space. RSS feeds – You can subscribe to RSS feeds on public folders. You will receive...
  • Blog Post: Why I use LinkedIn.com

    A friend of mine and coworker Philip Richardson blogged about reaching the Century mark on LinkedIn.com . I started using LinkedIn shortly after joining the CRM team last year. Here are my take aways. 1. Why didn't I do this sooner. There are so many friends and coworkers I've lost track of because I...
  • Blog Post: The Google and Microsoft weekly highlights

    Dare Obasanjo tries to bring some sanity into the leaked e-mail quoting the newly-hired Microsoftie about his experiences at Google. And that new employee has written this about the situation: "Today my words got splashed all around the Internet. It’s interesting to see them living a life of their own...
  • Blog Post: Answering your documentation And Product questions

    While reading through the hundreds of answers this team has provided to those you using the 'provide documentation feedback' I was struck by how many of the questions are coming from places other than the United States! The link is at the bottom of every page of help in the product. And even more...
  • Blog Post: Make a suggestion/search for Solutions/Update your help

    There is a specific page on Microsoft.com where you can request features for consideration in a future release of Microsoft Dynamics CRM. Please go to the following page and either add to or vote for this suggestion to be sure our product planning team has this information to consider for future releases...
  • Blog Post: Four technologies for growing your business - Entrepreneur.com

    This is for your customers. Show it to them and discuss their options. Assuming they have set their business goals and objectives, this is what you can be talking to them about next. Network-based technologies can help small businesses achieve goals And don't gloss over this at the end of the piece:...
  • Blog Post: 15 years at Microsoft - My story

    In March of 1992 I left active duty in the Corps of Engineers (Army) and moved my family back to Olympia, Washington. I was given a sizable check by the Army because they were in the process of cutting down the size of the military. I was very confident that the Puget Sound had a vital workforce and...
  • Blog Post: Forums vs. Newsgroups Redux

    In my last blog comparing forums and newsgroups I compared and contrasted some of the features of both. I have an update to some of the concerns that were voiced about using the Dynamics CRM forums on MSDN. But first you might want to look at the Joe Morel's penultimate post on the subject, Why Web Forums...
  • Blog Post: Content Management System Nexus

    " A CMS is a web application or software used for content management. CMS facilitates the organization, control, and publication of a large body of documents and other content, such as images and multimedia resources. A CMS often facilitates the collaborative creation of documents. A web content management...
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