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A CRM Riff
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  • Blog Post: Convergence 2012 ~ A World of Opportunity

    The buzz is starting: We’re excited to announce that Convergence is moving to Houston in 2012 ! Bookmark this site and return often to see new information on the next premier gathering of the Microsoft Dynamics community, set for March 18 – 21 at the George R Brown Convention Center in Houston, Texas...
  • Blog Post: Top Ten CRM Blogs of the Week

    There are so many CRM blogs to choose from that I thought I might introduce you to some of my favorite bloggers and their most recent posts. Enjoy! Richard Knudson’s Microsoft Dynamics CRM Trick Bag : Building Business Processes in Dynamics CRM 2011: Installment 10 Custom Dialog Process to Resolve Cases...
  • Blog Post: Twitter from a Guy who Tried Not to like the Platform

    I was not an immediate fan of Twitter . But my job has a lot to do about social, so I grudgingly started to use the social media tool. I followed the notion of tweeting ten or more times a day to start with. Then I started linking my activities on Twitter to other platforms like LinkedIn.com . I also...
  • Blog Post: Today: Microsoft Dynamics CRM Community Page Updated

    Maureen, a super powerful wizard of an editor, has updated the Microsoft Dynamics CRM Dev Center Community page . I’ve suggested that we move the social media stuff from the bottom of the page to the top as we are gaining so many users in that space. For example the CRM on LinkedIn group is over 15,000...
  • Blog Post: Twiends: How to Twitter

    Twiends.com presents this fun Infographic: How to Twitter . They answer beginner questions such as how to set up your Twitter account, how to start tweeting, and how to use hashtags and lists.
  • Blog Post: Thinking about becoming a Microsoft Dynamics CRM Partner?

    World-class customer experiences begin with your people. When you give them the right tools to boost their productivity and amplify their impact, you equip your organization for success. And that is exactly what Microsoft Dynamics CRM business software is designed to do. Take full advantage of Microsoft...
  • Blog Post: Introducing the MSDN/TechNet Profile Recognition System

    In April a new MSDN/TechNet recognition system was deployed across the entire Microsoft Technical Communities . This system incorporates points, achievements, leaderboards, statistics, areas of expertise, affiliations and badges/labels. I have gotten so many questions about the new program that I thought...
  • Blog Post: LinkedIn.com Redux

    I have been using LinkedIn.com for so many years, I can’t tell you when I started. What I can tell you is that I wish this had been available when I first entered the workforce. I have lost track of so many coworkers and friends. And it fascinates me to see how the careers of my family and friends...
  • Blog Post: Come out and dance with the Microsoft Jazz Band

    Been pinged by a lot of folks who wanted me to remind them that your favorite swing band, the Microsoft Jazz Band , is playing at Crossroads this Saturday at 7 PM. Bring your swing dancing shoes and, if you are really brave, your Zoot suits. :O)
  • Blog Post: Social Media Explorer ~ Strategy In Four Steps

    Mike Lewis, Vice President of Marking a Sales at Awareness, Inc pens Social Media Strategy in Four Steps for your consideration. My fav part is the measuring of ROI which can be a hard nut to crack. Once you’ve set the goals for your social channels and established your key audiences and the platforms...
  • Blog Post: Check out the Microsoft Dynamics CRM Wiki

    Have you checked out the Microsoft Dynamics CRM Wiki yet? It is a collaborative project sponsored by the CRM MVPs . Here is their charter statement: Welcome to the Microsoft Dynamics CRM TechNet Wiki. The purpose of the wiki is to provide a comprehensive guide for IT professionals to learn about then...
  • Blog Post: CRM MVPs visit Redmond

    As part of the Microsoft MVP Global Summit this year we took the time to sit down with some Microsoft Dynamics CRM MVPs and create this video. We seek to recognize the best and brightest from technology communities around the world with the Microsoft Most Valuable Professional (MVP) Award . So I wanted...
  • Blog Post: Announcing MVPNation 2011 in Seattle

    MVPNation is a new community event (March 3-4, 2011, Seattle) that connects three important communities in one place at one time. These communities are: 1. Microsoft MVPs . This technical community constituency will already be in Seattle for the annual Microsoft MVP Summit from February 28 to March 2...
  • Blog Post: xRMVirtual: Moving from Microsoft Dynamics CRM 4.0 to version 2011

    Just got this and wanted to make sure all my peeps see the invitation: xRMVirtual and Julie Yack has invited you to attend an online meeting using Microsoft Office Live Meeting. Join us on Tuesday November 30 when we host CRM MVP Mitch Milam presentating tips and tricks when upgrading from Microsoft...
  • Blog Post: CRM’ers, do you luv Jazz?

    Then come see and hear the Microsoft Jazz Band at Ballard Locks (Seattle area) this Saturday at 2 PM. We’ll be redefining workflows and sales campaigns using the Basie and Gordon Goodwin vernacular.  :O) If you come, bring travel chairs, a jug o’ your fav libation, and your jazz bones.  :O...
  • Blog Post: Goodbye Newsgroups. Hello Forums

    For those of you who have seen or heard this: “Beginning in June 2010, Microsoft will begin closing newsgroups and migrating users to Microsoft forums that include Microsoft Answers, TechNet and MSDN. This move will centralize content, make it easier for contributors to retain their influence, reduce...
  • Blog Post: Community at Convergence 2010

    I was really fortunate to get to go to Convergence this year. The team heard from a lot of people who are considering whether to invest in social software/media. The big question this Convergence was, “What is the cost of not investing?” My favorite piece of advice that I must have given out so many...
  • Blog Post: Nov CRMUG Pacific Northwest Regional Chapter Meet

    The next meeting of the CRMUG Pacific Northwest Regional Chapter features two intriguing user case studies:  Rosalee Alan from PAML will discuss how her company leveraged workflow to improve customer service and Robert Hanlon with the Portland Trail Blazers will present tips from their unique deployment...
  • Blog Post: Lester Young - Blues for Greasy (1950)

    From YouTube , how ‘bout a little Friday jazz. It’s been that kind of week. Life Magazine photographer Gjon Mili joined with jazz producer and Verve-label owner Norman Granz to produce the short film "Jammin ' the Blues" in 1944 with Lester Young, Red Callendar, Harry Edison, "Big"...
  • Blog Post: Richard Knudson: What if they took the “C” out of CRM?

    Three people pinged me this morning about this stellar blog called Richard Knudson’s Dynamics CRM Trick Bag . “I’ve had a few recent customer conversations where the “C” part of CRM got in the way of the conversation. They were interested in developing a custom application that I knew would be a great...
  • Blog Post: LinkedIn: Microsoft Dynamics CRM group

    The Microsoft Dynamics CRM group on LinkedIn.com is now considered a Super group because of how large it is. Actually that happened earlier this year but I’m just now getting around to blogging about it. So in addition to expanding your CRM network and connections, you can get recommended reading, join...
  • Blog Post: Updated Microsoft Dynamics CRM Dev Center

    As part of the the Microsoft Dynamics CRM Dev Center update I revamped the Community tab. My goal was to highlight some of the many places you can read more about CRM. The CRM MVPs are a resource to all our customers. They write books, blog, and answer questions on the forums. And the ultimate Microsoft...
  • Blog Post: Advancing RSS feeds to Generation Deux

    I have been using RSS for a number of years and I kinda think I’m in a rut. Yeah, my simple RSS program works but it doesn’t: 1. Put my lists online so that I don’t have to create duplicate lists from computer to computer 2. Put shared lists online as recommendations for family, friends, and coworkers...
  • Blog Post: Computer World: Robot lords rule the Roomba rooms

    A friend of mine pointed this little gem to to me last month. I am an avid iRobot Roomba fan with a generation one Roomba that my dawgs and cats are very fascinated with. I waiting for a version that ups the vacuuming power by about 200 times what it has now and triples the vacuum dust holding bin. Truth...
  • Blog Post: A Visual Guide to Twitter

    Applicant provides us with a visual guide to Twitter . Here is a small piece of the guide: You can see the full map at http://applicant.com/wp-content/uploads/2009/04/tweetcurrency1.jpg . Twitter was first thought to be a superficial toy for the self absorbed ‘it’s all about me’ folks. I would say there...
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